Receptionist

About the School

St Michael’s Grammar School, a leading independent co-educational school in St Kilda. We are seeking a welcoming and highly professional Receptionist to be the first point of contact for our students, parents, visitors and wider School community. In this pivotal role, you will create positive first impressions, deliver exceptional customer service, and contribute to the smooth and effective daily operations of the School.

The Role

Reporting to the Director of Human Resources, this is a permanent part-time role, working 2.5 days per week. The rostered hours are 12.00 pm – 5.00 pm Tuesday and 8.00 am – 5.00 pm Thursday and Friday during term time, with reduced hours during non-term time.

We are looking for someone with energy, warmth and personality, who lights up a space and leaves a positive impression on the people they meet. You will be one of the welcoming faces of the School, creating an experience that makes students, families, staff and visitors feel acknowledged and valued.

With outstanding communication skills and strong emotional intelligence, you will build genuine relationships while keeping things running smoothly behind the scenes. Responsive, organised and professional, you will enjoy the variety that comes with being at the heart of a busy school and take pride in creating a positive experience for everyone you encounter.

As a member of the St Michael’s Reception Team, responsibilities will include, but will not be limited to:

• Serve as the primary point of contact for students, parents, staff and visitors, providing professional, responsive and welcoming customer service both in person and via telephone, while efficiently directing and resolving enquiries.
• Maintain accurate student attendance records within Synergetic.
• Provide broad administrative and operational support across the School, including correspondence, mail-outs, filing, photocopying, document preparation and other general administrative duties as required.
• Support the Reception team at Marlton and Coleman Reception desks, ensuring consistent service delivery and operational coverage.
• Coordinate the receipt, distribution and management of incoming and outgoing mail, deliveries, couriers, electronic communications and documentation.
• Maintain and regularly update Reception procedures, instruction manuals, School induction materials and key management systems to support efficient School operations.
• Undertake adhoc administrative tasks as required.

The successful applicant will:

• Have a minimum of 12-months relevant experience and a record of successful performance in a Receptionist, Secretarial or Administrative support role.
• Ideally have previous experience with the Synergetic database.
• Possess an exceptional telephone technique and ability to diplomatically and assertively ascertain and resolve callers’ queries and/or re-direct calls appropriately.
• Possess a desire to drive improvements in departmental procedures and protocols.
• Have sound understanding of manual and computerised office systems and processes with advanced skills in the Microsoft suite.
• Exercise ownership and be committed to a high level of work quality, reflected by attention to accuracy and detail.
• Have high level communication skills, both written and verbal, and demonstrate initiative.
• Be a creative and critical thinker with the ability to be flexible and adaptable with sound problem solving skills.
• Possess strong interpersonal skills, with demonstrated ability to build rapport, provide guidance and assistance, and interact effectively at all levels of the School.
• Demonstrate strong organisational skills with an ability to plan and prioritise effectively.
• Hold a current Working with Children Check and National Police Check or be willing to prior to commencing.

Why work at our School

Working at St Michael’s Grammar School means being part of one campus, one community, where professional purpose and personal wellbeing are equally valued. We offer meaningful work in a connected ELC-12 environment, supported by strong professional standards and a genuine care for our staff.

We provide opportunities to:

• Work in a stimulating and supportive environment.
• Access to exceptional resources and facilities.
• Be part of an active Staff Association focused on wellbeing and collegiality.
• Benefit from generous professional development and coaching opportunities.
• Enjoy on-site amenities including a café and sporting complex.
• Enjoy 5.2 weeks annual leave

Application Process

Applications close at 10am on Thursday 5 November 2026. Early applications are encouraged as interviews may be scheduled prior to the closing date. Please submit your resume and a cover letter detailing your experience and suitability for the role. Applications without a cover letter will not be considered. For further information, visit www.stmichaels.vic.edu.au.

Child Safety

St Michael’s Grammar School is committed to child safety. As such, the successful applicant will be expected to satisfy child protection screening and adhere to the School’s Child Safe Policy and Code of Conduct. These documents may be downloaded from the School’s website.

All staff at St Michael’s must:

• Always demonstrate and ensure compliance with the School’s Child Safety Policy and Child Safety Code of Conduct and complete regular training in Child Safety standards.
• Promote the safety and wellbeing of children and young people to whom we provide services.
• Ensure that your interactions with children and young people are positive and safe.
• Provide adequate care and supervision of children and young people in your charge.
• Act as a positive role model for children and young people.

Attachments:
- Chapel Receptionist (Main) PD new format_0826.pdf
- Chapel Receptionist (Main) PD new format_0826.pdf
- SM Campus Map 2025.pdf