Recovery Mentor - Ipswich
- Provide peer-based, recovery-oriented support to individuals experiencing mental health distress or crisis.
- Utilise lived experience to build genuine connections and promote recovery.
- Collaborate with multidisciplinary teams to create a welcoming and inclusive environment.
RECOVERY MENTOR
CASUAL
IPSWICH
Your Next Role!
Your lived experience has value. In this role, it becomes a powerful way to connect with someone who may be facing one of the hardest moments of their life.
We’re looking for a Recovery Mentor to join our Crisis Support Space (CSS) team, bringing your own lived experience of mental health challenges and recovery to support others with empathy, understanding and hope. This is peer work at its core. You’ll draw on what you have learned through your own journey to build genuine connection, help people feel less alone and show that recovery can look different for everyone.
The Crisis Support Space provides a welcoming, non-clinical alternative for people experiencing mental health distress or crisis, including people experiencing thoughts of suicide. Located alongside the Emergency Department, CSS offers a calm and supportive environment where people can connect with peer workers who understand the importance of being heard, respected and supported without judgement.
As a Recovery Mentor, you’ll spend time alongside people when they need connection most. Through meaningful conversations, purposeful sharing of your own lived experience and recovery-focused support, you’ll help individuals identify their strengths, reconnect with hope and consider what may support them moving forward.
You’ll be part of a multidisciplinary team while bringing something uniquely important to the service: the perspective of someone who understands recovery through lived experience. Together, you’ll help create a space where people are met as people first, with dignity, choice and compassion at the centre of every interaction.
Working Hours
Recovery Mentors work across a rotating roster aligned with the service's operating hours:
- Monday to Friday: 3:00 pm – 11:00 pm
- Saturday & Sunday (AM): 7:30 am – 3:30 pm
- Saturday & Sunday (PM): 3:00 pm – 11:00 pm
Your Key Responsibilities
- Provide peer-based, recovery-oriented support to people experiencing mental health distress or crisis.
- Draw on your lived experience purposefully and appropriately to build connection, encourage hope and support recovery.
- Create genuine, respectful relationships that promote safety, dignity, choice and self-determination.
- Support people to recognise their strengths, explore what matters to them and identify practical pathways forward.
- Work collaboratively with clinical teams, community services and other supports while maintaining the distinct value and perspective of peer practice.
- Contribute to a welcoming and inclusive environment where people feel listened to, understood and respected.
What You’ll Bring
Lived experience is an essential requirement of this role. We welcome applications from people with lived experience of mental health challenges, either as a consumer or carer, who can draw on that experience safely and purposefully in supporting others.
You’ll also bring:
- A Certificate IV in Mental Health, or equivalent experience within peer support, mental health or human services.
- A strong understanding of peer work values and recovery-oriented, person-centred and trauma-informed practice.
- The ability to connect authentically with people while maintaining appropriate professional and personal boundaries.
- Strong communication and interpersonal skills, including the ability to listen without judgement and respond with empathy.
- The confidence to work collaboratively as part of a multidisciplinary team while maintaining the integrity of the peer role.
- A commitment to reflective practice, supervision, ongoing learning and professional development.
- Self-awareness and resilience, with an understanding of how to maintain your own wellbeing while supporting people experiencing distress.
Why RFQ?
At Richmond Fellowship Queensland (RFQ), we believe everyone deserves the opportunity to live a meaningful life, connected to their community and supported to achieve their goals. For more than 50 years, we've been delivering recovery-focused mental health services that put people, not problems, at the centre of everything we do.
When you join RFQ, you'll become part of a purpose-driven organisation where compassion, inclusion, and collaboration shape the way we work. You'll be supported to grow professionally while making a genuine difference in the lives of people experiencing mental health challenges.
As part of our team, you'll enjoy:
- $58.38 - $62.81 per hour (inclusive of a 25% casual loading where applicable).
- Salary packaging of up to $15,900 for general living expenses, plus an additional $2,650 for meal and entertainment expenses, with novated leasing options available.
- Free Employee Assistance Program (EAP) for you and your immediate family.
- A supportive, values-led workplace that champions wellbeing, diversity, and continuous learning.
- The opportunity to build meaningful relationships and create lasting, positive outcomes for people, families, and communities across Queensland.
At RFQ, your work matters. Every conversation, every connection, and every step forward helps people on their recovery journey—and we're proud to support our employees every step of theirs.
Apply Now!
If you’re ready to use your lived experience to bring hope, connection, and understanding to others, we’d love to hear from you.
Submit your application, including your resume, by selecting Apply Now.
For further information about the role, please contact the Assistant Area Manager, Joel Tihverainen at joel.tihverainen@rfq.com.au.
Please note that RFQ is an organisation that embraces diversity and encourages applications from people of all backgrounds and experiences.
This is an Identified Lived Experience role under Section 25 of the Anti-Discrimination Act 1991 (Qld), requiring applicants to have a personal lived experience of mental health challenges and recovery.
The successful applicant will be required to obtain and maintain a valid Blue Card as a condition of employment.
For more information, visit the Queensland Government Blue Card Services website: https://www.qld.gov.au/law/laws-regulated-industries-and-accountability/queensland-laws-and-regulations/regulated-industries-and-licensing/blue-card
Apply Now
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