Restaurant Supervisor

Vitalia's Italian Restaurant in Cairns offers authentic Italian cuisine including pizza, focaccia, panini, and a range of traditional lunch and dinner dishes.
  
Vitalia's Italian Restaurant is now looking for an experienced Restaurant Supervisor to join their team.
  
The right candidate will be responsible for:

• Supervise daily front-of-house operations to ensure efficient, professional and high-quality service throughout each shift;
• Coordinate and allocate duties to waitstaff, runners and other front-of-house team members according to service requirements;
• Monitor customer service standards and assist staff in resolving guest requests, complaints and service issues promptly;
• Welcome guests, manage table allocations and support smooth seating and service flow during busy periods;
• Liaise with kitchen staff regarding orders, dietary requirements, special requests and service timing;
• Train and support new and existing staff in service procedures, menu knowledge, customer service standards and workplace policies;
• Monitor staff presentation, attendance and performance, providing guidance and feedback where required;
• Assist with opening and closing procedures, including cash handling, till reconciliation and preparation of the dining area;
• Monitor stock levels of beverages, service supplies and other front-of-house items and advise management when replenishment is required;
• Ensure compliance with food safety, hygiene, responsible service of alcohol and workplace health and safety requirements.

About you:

• At least 1 year of experience as a Restaurant Supervisor;
• Strong leadership and staff supervision skills;
• Excellent customer service and interpersonal communication skills;
• Strong organisation, time management and problem-solving abilities;
• Sound knowledge of restaurant service procedures, food safety and responsible service requirements.

Job type: Permanent/full-time
Salary: $68,000 - $75,000