Retail Manager

BH Home Holding Pty Ltd trading as Red Dollar (House Atelier) offers carefully selected home décor designed to bring warmth, beauty, and character into modern living spaces.

We believe that small details can make a home feel more personal, inviting, and memorable. Our collection is thoughtfully curated around timeless design, simplicity, and everyday elegance. From decorative accents to functional pieces, every item is selected to complement modern interiors while adding a refined and personal touch.

Whether our customers are refreshing a room, searching for a thoughtful gift, or looking for something special for the season, Atelier Store is committed to helping them create a home they love.

About the Position

We are seeking a Retail Manager to lead the day-to-day operations of Red Dollar (House Atelier) and help deliver an exceptional customer experience that reflects our brand's focus on quality, design, and thoughtful service.

The successful candidate will oversee retail operations, sales performance, inventory, merchandising, staff management, purchasing, and financial administration. You will play an important role in maintaining the store's presentation and service standards while identifying opportunities to grow sales and strengthen customer loyalty.

Some of the duties and responsibilities are:

• Plan, direct, and coordinate the day-to-day operations of the store, ensuring sales targets, customer service standards, and business objectives are consistently achieved.
• Determine appropriate product ranges, product mix, stock levels, and service standards, with consideration for customer preferences, seasonal trends, and the store's design aesthetic.
• Manage stock across the retail floor and storage areas, implementing effective inventory control processes to minimise shrinkage, reduce stock discrepancies, and maintain product availability.
• Formulate and implement purchasing strategies and policies, working with suppliers to ensure appropriate product availability, quality, pricing, and timely delivery.
• Develop and implement sales, upselling, cross-selling, seasonal, and promotional initiatives to increase revenue and improve overall store performance.
• Coordinate with suppliers and relevant stakeholders to organise promotional activities, product launches, seasonal campaigns, and other sales opportunities.
• Assist in setting and reviewing product pricing in line with purchasing costs, market conditions, promotional strategies, and business objectives.
• Promote and advertise the store's products and services through appropriate in-store and marketing activities.
• Ensure visual merchandising standards are consistently maintained, creating a welcoming, organised, and visually appealing environment aligned with the Store brand.
• Sell home décor products and related merchandise while providing customers with knowledgeable and personalised advice regarding product selection, styling, functionality, and use.
• Monitor and analyse sales results, customer trends, stock performance, and key performance indicators, providing recommendations to management to improve revenue and operational efficiency.
• Maintain accurate records of stock levels, sales, purchases, financial transactions, and other relevant business information.
• Oversee day-to-day financial operations, including cash handling, banking, reconciliation, and point-of-sale procedures, ensuring accuracy and compliance with internal processes.
• Undertake budgeting and assist with financial planning for the store, including monitoring expenditure and identifying opportunities to improve cost efficiency.
• Recruit, select, train, supervise, and motivate retail staff, ensuring team members understand their responsibilities and consistently deliver high-quality customer service.
• Delegate responsibilities effectively and foster a productive, collaborative, and customer-focused team environment.
• Ensure staff are appropriately trained in product knowledge, customer service, sales techniques, store procedures, and workplace safety.
• Ensure compliance with occupational health and safety requirements, implementing safe work practices, staff training, and appropriate risk-mitigation measures throughout the store.
• Resolve customer complaints and escalated service matters professionally and efficiently, implementing appropriate service strategies to maintain customer satisfaction and protect the reputation of Atelier Store.
• Identify opportunities to improve store processes, customer experience, product presentation, and overall retail performance.

SKIILS AND QUALIFICATIONS REQUIRED

To be successful in this role, you will ideally have:

• At least 1–2 years of experience in retail management, retail operations, sales, or a closely related field.
• A qualification or academic background in Business, IT, Management, or a related discipline.
• Strong customer service and communication skills, with a genuine interest in home décor, interiors, design, and retail.
• Demonstrated ability to manage day-to-day retail operations and achieve sales objectives.
• Experience with stock management, inventory control, merchandising, and point-of-sale systems.
• Strong organisational and time-management skills, with the ability to manage competing priorities.
• The ability to analyse sales and operational information and use insights to improve business performance.
• Experience supervising, training, and motivating staff.
• Strong problem-solving skills and the ability to handle customer concerns professionally.
• A commercially minded approach combined with a strong appreciation for quality, presentation, and customer experience.
• A proactive and hands-on approach to retail management.

How to Apply

If you are passionate about retail, customer experience, home décor, and creating beautiful and welcoming spaces, we would love to hear from you.

Please submit your resume outlining your relevant experience and qualifications.

Only shortlisted candidates will be contacted. All applications will be handled with the utmost care, confidentiality, and privacy.