Retail Manager

Position: Retail Manager

Position Type: Full-Time

Salary: $79,500 plus superannuation per annum

Location: Parramatta NSW 2150

Our client is seeking a Retail Manager to join their fast food restaurant located in Parramatta, New South Wales.

Key Duties and Responsibilities:

·Lead day-to-day retail store operations during shifts, coordinating team members across front-of-house and back-of-house to

·maintain efficient service and operational standards.

·Supervise and support team members throughout shifts, allocating tasks according to business needs and ensuring work is

·completed efficiently and to KFC standards.

·Manage shift flow during busy trading periods, responding to operational issues and making decisions to maintain service

·speed, product availability and customer satisfaction.

·Train, coach and support new and existing employees in customer service, operational procedures, food preparation, workplace

·safety and store standards.

·Monitor team capability and training progress, support cross-training across operational areas and help develop team members

·toward greater responsibility.

·Conduct stock checks and support inventory control for food, packaging and equipment, identifying shortages and ensuring

·appropriate stock availability for trading.

·Assist with stock receiving, storage, rotation and maintaining appropriate stock levels while following food safety and operational

·requirements.

·Handle customer complaints and service issues professionally, investigating concerns and taking appropriate action to achieve

·positive customer outcomes.

·Manage cash handling, register procedures and daily takings while following company controls and financial procedures.

·Support opening and closing procedures, ensuring the store, equipment, work areas and team are prepared for safe and

·effective trading.

·Maintain high standards of food safety, workplace safety, cleanliness and operational compliance throughout the store.

·Monitor service and customer feedback, identify recurring operational issues and work with the team to improve store

·performance.

·Support store performance initiatives and team accountability through clear communication, coaching and follow-up on

·operational priorities.

·Communicate with senior management regarding staffing, training, operational issues, customer feedback and store

Requirements:

·AQF Associate Degree, Advanced Diploma or Diploma in Business, Retail Management, Hospitality Management, or a related field

·At least three (3) years of relevant experience in retail, hospitality, quick service restaurants, or a similar customer-focused operational environment.

·Previous experience in a KFC, quick-service restaurant, hospitality or high-volume retail environment is preferred

·Demonstrated experience supervising and coordinating a team in a fast-paced retail Demonstrated experience managing day-to-day operations within a high-volume retail, hospitality or quick-service restaurant environment.

·Demonstrated experience supervising, coordinating and allocating work to employees to ensure operational requirements and service standards are consistently met.

·Demonstrated experience in staff training, coaching, performance support and development.

·Demonstrated experience managing customer service, resolving customer complaints and addressing operational issues in a professional manner.

·Demonstrated experience with stock control, inventory management, receiving, storage, stock rotation and maintaining appropriate stock levels.

·Demonstrated experience with cash handling, point-of-sale procedures, financial controls and daily reconciliation/takings.

·Knowledge and practical understanding of food safety, workplace health and safety, cleanliness and operational compliance requirements.

·Strong leadership, communication, organisational and problem-solving skills.

·Ability to manage competing operational priorities and make effective decisions in a fast-paced environment.

·Ability to monitor operational performance, identify issues and implement appropriate corrective and improvement measures.

·Ability to work collaboratively with senior management and communicate effectively regarding staffing, training, customer service and operational matters.

·Ability and willingness to work a flexible roster, including evenings, weekends and public holidays where required.