Retail Manager

Viaan Enterprise (Coota) Pty Ltd T/A Cootamundra Newsagency is an established, independently owned newsagency located on Wallendoon Street in Cootamundra, NSW. We serve local residents, businesses and visitors with a broad range of newspapers, magazines, stationery, office supplies, greeting cards, gifts and everyday convenience products. As a community-focused retailer, we are committed to providing friendly, reliable service and a well-presented store that meets the day-to-day needs of the Cootamundra community and surrounding district.

The Opportunity

We are seeking an experienced and motivated Retail Manager to lead our team at Cootamundra Newsagency in Cootamundra.

In this role, you will be responsible for organising and controlling the day-to-day operations of the store, including product range and stock control, purchasing, pricing, sales and promotions, financial record-keeping, budgeting and staff management. You will report directly to the Director/Owner and be accountable for delivering strong commercial results while maintaining high standards of customer service and store presentation.

Location: Cootamundra NSW 2590

Position: Full-time

Salary: $75,000 to $ 80,000 per annum plus superannuation.

As a Retail Manager, you will be responsible for the overall operation and performance of the store. Your key duties will include, but not be limited to:

• Taking overall responsibility for the store's daily operations and trading performance.
• Determining the store's product range, stock levels and service standards in line with customer demand, seasonal trends and sales performance.
• Formulating and implementing purchasing policies, placing orders with suppliers and distributors, and negotiating pricing, supply terms and delivery arrangements.
• Setting and reviewing retail prices to remain competitive while achieving the store's margin and profitability targets.
• Developing and implementing marketing and promotional activities, including in-store displays, seasonal campaigns and social media promotions, to advertise the store's goods and services.
• Selling goods and services to customers and advising them on products, availability and suitable alternatives to meet their needs.
• Overseeing the receipt, processing and display of newspapers and magazines, and managing unsold returns and supplier credits accurately and on time.
• Maintaining accurate records of stock levels, sales and financial transactions using the store's point-of-sale and inventory systems.
• Conducting regular stocktakes, monitoring stock movement and implementing controls to minimise stock loss, damage and wastage.
• Undertaking budgeting for the store, monitoring sales, expenses and operating costs, and analysing and reporting on financial and operational performance to the Director.
• Overseeing daily cash and POS procedures, banking and end-of-day reconciliations, ensuring all transactions and associated records are processed accurately.
• Controlling the selection, recruitment, induction and training of staff, ensuring team members are competent in store procedures, products and customer service.
• Preparing staff rosters to meet trading requirements and supervising staff performance, conduct and productivity.
• Delivering a high standard of customer service and resolving customer enquiries, feedback and complaints promptly and professionally.
• Ensuring the store is clean, safe and well presented, and that merchandise is displayed attractively and in accordance with supplier and store standards.
• Ensuring compliance with work health and safety regulations, store policies and procedures, and all applicable legislative and regulatory requirements.
• Analysing sales data and market trends to identify opportunities to improve product range, sales performance and overall profitability.
• Monitoring the effectiveness of store operations, stock controls and customer service practices and implementing improvements where required.

Requirements and Skills:

• Minimum Diploma in Retail Management, Business or a related field, or equivalent relevant experience.
• Minimum of 1-2 years' relevant experience in a retail management or supervisory role.
• Demonstrated experience in stock control, purchasing, inventory management and supplier liaison.
• Sound knowledge of point-of-sale systems, cash handling procedures and basic financial record-keeping.
• Ability to prepare and manage budgets, monitor sales performance and control operating costs.
• Proven ability to recruit, train, roster and supervise staff in a retail environment.
• Strong customer service skills with the ability to build positive relationships with customers, suppliers and the local community.
• Excellent communication and interpersonal skills.
• Strong organisational, time-management and problem-solving skills with close attention to detail.
• Working knowledge of work health and safety requirements in a retail environment.
• Ability to work flexibly, including weekends and public holidays, as required by the business.
• Applicants must have the right to work in Australia

Why Join Us?

• Join a well-established local business with a loyal and diverse customer base.
• Take on a key leadership role with genuine autonomy over day-to-day store operations.
• Report directly to the business owner in a stable, well-supported business.
• Opportunity to build strong relationships with customers, suppliers and the Cootamundra community.
• Competitive remuneration and a stable, long-term full-time position.

Apply Now

If you are an experienced Retail Manager looking to take the lead in a busy community-focused store, we would love to hear from you.

Please submit your application together with an updated resume outlining your qualifications and relevant experience.

Please note: Due to the volume of applications, only shortlisted candidates will be contacted.

Australian Citizens/ Permanent Residents preferred