Retail Manager
- Oversee day-to-day retail operations of McDonald's outlets.
- Manage staff recruitment, training, and performance management.
- Ensure compliance with health and safety standards and company regulations.
McDonald’s Stanthorpe is seeking for experienced Retail Manager to oversee the retail operations of its fast-food's outlets. The Retail Manager is responsible for the effective day-to-day management of McDonald’s retail operations to ensure efficient business performance, high standards of customer service, effective staff management, and sustained profitability. The role involves leading and supervising staff, overseeing store operations, ensuring compliance with workplace health and safety and company standards, and contributing to the achievement of organizational objectives.
Key Duties and Responsibilities
- Plan, organize, and control day-to-day retail store operations by implementing customer service standards and operational procedures to achieve efficiency, profitability, and sales targets
- Monitor and manage stock levels, ordering, inventory control, and loss prevention to ensure optimal product availability while minimizing costs
- Manage staff recruitment, training, rostering, supervision, and performance management across all shifts inline with workplace policies
- Ensure compliance with workplace health and safety, security, and company regulations
- Review sales reports, financial records, and budgets to control expenses, improve operational efficiency, and maximize profitability
- Implement company policies, promotional activities, pricing strategies, and operational initiatives as directed by senior management
- Handle customer feedback and complaints, ensuring timely resolution in line with company standards
- Liaise with senior management and internal teams to report on store performance and support continuous improvement initiatives
Skills and Competencies
- Strong leadership and people management skills
- Excellent communication and interpersonal abilities
- Ability to manage staff performance and motivate teams
- Strong organizational and problem-solving skills
- Ability to work flexible hours, including weekends and overnight shifts
- Strong commitment to delivering high standards of customer service and satisfaction
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