Retail Supervisor
- Oversee daily retail store operations and supervise staff.
- Ensure excellent customer service and maintain high standards of product presentation.
- Implement strategies to improve sales performance and operational efficiency.
About Business
Humevalley Pty Ltd operates Gloria Jeans Coffee and is a recognized retail business based in Shepparton, VIC, with a strong presence in the local market. The company focuses on providing high-quality products and excellent customer service, ensuring a competitive edge within the retail industry. Over the past few years, Humevalley Pty Ltd has experienced significant growth, leading to an increased demand for skilled professionals to oversee store operations and drive business expansion.
Position Purpose
he Retail Supervisor is responsible for overseeing daily retail store operations, supervising staff, ensuring excellent customer service, and maintaining high standards of product presentation and store performance. This role requires strong retail management skills, sound knowledge of sales operations and inventory management, excellent communication and organizational abilities, and the capacity to lead a team effectively while achieving business objectives.
The Retail Supervisor will oversee day-to-day store activities at Gloria Jeans Coffee in Shepparton, VIC, including staff supervision, stock control, merchandising, sales monitoring, and customer service. The role will involve training and guiding employees, ensuring compliance with workplace health and safety requirements and relevant Australian retail regulations, and implementing strategies to improve sales performance and operational efficiency. The Retail Supervisor will contribute to the company's continued growth by maintaining high retail standards, enhancing customer satisfaction, and supporting the business's ongoing expansion within the local market.
Key Responsibilities
- Ensuring that customers receive prompt service and quality goods and services
- Responding to customers' inquiries and complaints about goods and services
- Planning and preparing work schedules and assigning staff to specific duties
- Interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
- Instructing staff on how to handle difficult and complicated sales procedures
- Examining returned goods and deciding on appropriate action
- Taking inventory of goods for sale and ordering new stock
- Ensuring that goods and services are correctly priced and displayed
- Ensuring safety and security procedures are enforced
Skills and Experience
Experience in a similar retail management role is highly preferred. We welcome candidates with a strong commitment to customer service and leadership skills. The following qualifications are preferred:
- Previous experience in retail or hospitality management
- Strong communication and team leadership skills
- Excellent organizational and multitasking abilities
Level/Salary: $75,000 – $90,000 per annum
Only eligible and short-listed applicants will be considered.
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