Retirement Living Sales Coordinator
- Manage retirement living sales from initial enquiry through settlement and move-in, driving occupancy and sales targets.
- Build relationships with prospective residents, families and referral partners; conduct village tours and provide tailored guidance.
- Coordinate marketing, events and community engagement, while supporting the Retirement Living Manager and resident exit processes.
Posted: 13/11/2026
Closing Date: 31/12/2026
Job Type: Permanent - Full Time
Location: Retirement Living
Job Category: Retirement Living
Garden Village is a premier aged care, community service and retirement living provider located in the coastal hub of Port Macquarie. Garden Village has supported our community for nearly 50 years and is recognised as an industry leader.
Job Description
About the Role
The Retirement Living Sales Coordinator is responsible for driving occupancy, sales growth and resident engagement across Garden Village's retirement living portfolio. Acting as the primary contact for prospective residents and their families, the role manages the sales journey from initial enquiry through to settlement and move-in, delivering a welcoming and responsive resident experience and strong commercial outcomes.
The role also coordinates the resident exit process, provides second-in-charge (2IC) support to the Retirement Living Manager, including management coverage during periods of planned leave, and contributes to marketing, community engagement, events and fundraising activities. Working collaboratively across the organisation, the Retirement Living Sales Coordinator supports the continued growth, reputation and success of Garden Village's retirement living services.
Key Responsibilities
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Drive retirement living sales and occupancy growth, managing the sales process from initial enquiry through to settlement and move-in.
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Build and maintain strong relationships with prospective residents, families and referral partners, providing personalised guidance and support throughout the customer journey.
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Conduct village tours, inspections and appointments, promoting Garden Village's retirement living lifestyle, services and accommodation options.
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Coordinate marketing initiatives, promotional activities, open days and community events to generate enquiries and increase brand awareness.
Desired Skills and Experience
About You
Essential
- Demonstrated experience in retirement living sales, residential real estate, project sales, property development sales or a comparable customer-focused sales environment.
- Proven track record achieving sales, occupancy or revenue targets.
- Highly developed customer relationship management and stakeholder engagement skills.
- Strong presentation, communication and negotiation abilities.
- Experience managing sales pipelines and CRM systems.
- Experience coordinating contractual, settlement or property transaction processes.
- Sound commercial awareness and business development capability.
- Current Class C Driver Licence.
- National Police Check (or willingness to obtain).
- First Aid Certificate.
Desirable
- Real Estate Licence or Certificate of Registration.
- Experience within retirement living, aged care, seniors housing or lifestyle communities.
- Understanding of retirement village legislation and contractual arrangements.
- Marketing, advertising or promotional campaign experience.
- Existing professional networks within the Port Macquarie region
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