Senior Case Manager - Domestic & Family Violence

Our Domestic & Family Violence Refuge Services is looking for an experienced Senior Case Manager to deliver high-quality, client-focused mobile outreach and refuge-based case management to women and children who have experienced domestic and family violence. 

Role Type: Full Time, Max Term Contract Position Until 20 September, 2027
Location: Brisbane | Mon to Fri | 9am - 5pm | Participation in an after-hours on-call roster. 
Remuneration Range: $54.50 - $56.97 ph + Super + On-Call Roster Allowance+ Salary Packaging + Access to staff discounts & benefits    

At Lutheran Services, we walk alongside people to help them live the life they hope for. We provides safe, supportive accommodation and case management for women and children experiencing domestic and family violence. Our team offers counselling, practical support, and advocacy to promote safety, wellbeing, and long-term recovery.

About Role:
This role provides specialist case management support to women and children experiencing domestic and family violence, including those presenting with complex and high-risk needs. As a senior member of the team, you will also support, mentor and guide Case Managers, contributing to strong professional practice, consistent service delivery and high-quality outcomes for victim-survivors. 

• Conduct initial and comprehensive assessments of client needs and risk, with ongoing safety planning and risk monitoring.
• Developing, implementing and reviewing case management plans that are driven by client need and choice, using strengths-based, evidence-based practice
• Delivering case management, group work and community development interventions to help women and children safely re-establish themselves in the community
• Assessing and responding to the safety and needs of children and young people, including reporting concerns to statutory authorities
• Building strong working relationships with clients, families, referrers, housing providers, legal entities, government organisations and specialist services
• Mentoring and guiding Case Managers in their professional development
• Maintaining accurate client records, case notes and data in line with policy and legislation
• Holding a specialist portfolio agreed with your Manager
• Completing a quarterly case study as required under the funding agreement
• Participating in the after-hours on-call service (On call for a one week period at a time) 

About You:
You're a skilled, resilient and values-driven practitioner with a deep commitment to supporting victim-survivors of domestic and family violence. You thrive in a fast-paced, dynamic environment and are confident managing competing priorities, responding to complex and high-risk situations, and making sound decisions under pressure. 

• Tertiary qualifications relevant to the role and/or extensive experience in a similar role
• High-level understanding of the domestic and family violence, family services or child safety sectors
• Strong interpersonal skills and excellent written and oral communication skills
• Ability to work both as part of a team and independently with limited supervision
• A current Working with Children Check (Blue Card)
• A current Queensland driver's licence

Why Choose Us?

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Program for wellbeing support.
• Fitness Passport Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

Lutheran Services is a not-for-profit organisation, providing exceptional care and support to communities across Queensland for the past 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support. We draw on a rich Lutheran tradition of care, placing the wellbeing of our clients at the heart of everything we do. Where our people to love what they do, supporting over 6,000 people each year across more than 26 sites.

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