Senior Case Manager

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Are you an experienced Case Manager looking to broaden your skillset or take the next step in your career? As our team to continues to grow, we are looking for SeniorCase Managers to join us on our exciting journey. 

This is a career defining role, which includes an innovative service model that is truly unique to the market and our service offerings to injured workers and clients alike. We want YOU to bring your authentic self, and be a part of it all!

Be part of our growth journey as we embed a positive and collaborative culture and continue to expand our team.

How you'll make an impact

• Advising and providing case management support across a range of rehabilitation cases (around 40 claim portfolio) at various stages of their return to work journey;
• Engaging with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers in order to achieve the best possible outcomes for all parties;
• Supporting the physical and psychological needs of our injured workers through the provision of services within our additional mental health, technical and rehabilitation support hubs;
• Contributing to excellent return to work outcomes and lead the end-to-end claims management life cycle;
• Coaching and mentoring case managers and collaborating with our additional Mental Health, Recovery and RTW, and Technical support hubs.

About you

• You’ll have previous experience in case management within a Workers Compensation setting.
• A customer focused approach with the ability to build trust and rapport and can demonstrate a true passion to help people.
• A team player who enjoys collaboration with the ability to coach and mentor others.
• Exceptional time management and organisational skills;
• Highly developed communication skills, with the ability to engage at all levels of organisation;
• Tertiary qualifications or experience in Allied Health or qualifications in injury rehabilitation desirable
• would be highly regarded, but not mandatory

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)