Senior Test Analyst
- Own testing for Customer Correspondence Management (CCM) changes and releases, from requirements analysis and test planning to production verification.
- Design and execute functional, regression, integration and end-to-end tests across systems, data, APIs and member-facing communications.
- Investigate and manage defects, identify risks early, and collaborate with technical and business teams to deliver accurate correspondence.
HBF Benefits
- Fully subsidised Gold Hospital Insurance Cover
- Flexible working and work from home options
- 18 weeks parental leave
- 3 additional wellbeing days each year (on top of our standard 20 days annual and 10 days personal leave)
- 2 volunteering days per year
- Onsite Barista with subsidised coffee
As our Senior Test Analyst, you’ll join our Quality Engineering team, taking ownership of testing across Customer Correspondence Management (CCM), helping ensure the communications our members rely on are delivered accurately across print, email, SMS and digital channels.
This is a hands-on role where you’ll work across BAU changes and regular releases, testing everything from templates and dynamic content through to business rules, system integrations and regulatory updates. You’ll collaborate with developers, BAs and stakeholders to identify risks early, solve problems and make sure quality is built into every change.
What you’ll do
- Own testing for CCM changes and releases, from requirements analysis and test planning through to execution and production verification
- Design and execute functional, regression, integration and end-to-end testing across complex systems and member journeys
- Validate correspondence across print/PDF, email, SMS, apps and websites, making sure content, data, formatting, branding and business rules are spot on
- Test data and integrations across source systems, APIs, Salesforce and CCM, including JSON/XML payloads, data mapping and downstream outcomes
- Investigate, log and manage defects, working closely with developers, BAs and stakeholders through to resolution
- Support release testing and Production Verification Testing (PVT) to make sure critical correspondence flows perform as expected after deployment
- Identify testing gaps, risks and dependencies early and communicate them clearly across delivery teams
About you
You’re an experienced tester who loves getting into the detail and figuring out how systems, data and business rules come together. You’re comfortable working independently across multiple changes and releases, but you’re equally at home collaborating with technical and business teams to solve problems.
You understand that great testing isn’t just about finding defects, it’s about asking the right questions, identifying risk early and making sure the end result works for the people using it.
You’ll bring
- Extensive testing experience across functional, integration, regression and end-to-end testing in complex environments
- Test analysis skills and the ability to turn requirements and business rules into practical, risk-based test coverage
- Experience testing APIs, JSON/XML payloads, data mapping and databases, using tools such as Postman or Bruno and SQL for validation
- Experience testing end-to-end flows across integrated systems, from source data through to customer or member-facing outcomes.
- Exceptional attention to detail when validating content, data, layouts and complex business rules
- Strong defect investigation, triage and management skills
- The confidence to take ownership of your testing while managing competing BAU changes and releases
- Strong communication skills and a genuinely collaborative approach
Experience with CCM or document-generation platforms, particularly Quadient Inspire, as well as with Salesforce, Jira, Confluence, Zephyr or BrowserStack would be valuable.
Next Steps
To apply, click on the “Apply" button to complete your application, attaching your resume that outlines your skills and experience in relation to this role.
At HBF, we believe in the unique potential of every individual. We’re committed to building an inclusive workplace where diverse perspectives are valued and celebrated, because they make us stronger.
We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities and members of the LGBTQIA+ community.
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