Service Desk Officer
- Provide Level 1 IT support by handling help desk and service desk calls, troubleshooting end-user devices and applications, and resolving incidents and service requests.
- Support users with Windows 11, multi-factor authentication and modern Microsoft technologies, escalating complex issues when needed.
- Help reduce the existing ticket backlog while delivering responsive customer service in a busy healthcare-sector environment.
Help Desk Support Officer | 2-Month Contract | Start ASAP
Your new company
Join a well-established organisation within the healthcare sector and provide essential Level 1 IT support to a busy end-user environment.
Your new role
The primary focus of this role will be managing incoming support calls, providing responsive Level 1 technical assistance and helping reduce the current ticket backlog.
Key Responsibilities
- Handling incoming Help Desk and Service Desk support calls
- Providing Level 1 troubleshooting for end-user devices and applications
- Logging, managing and resolving incidents and service requests
- Assisting with the reduction of the existing ticket backlog
- Supporting users with Windows 11, MFA and modern Microsoft technologies
- Delivering a high standard of customer service and user engagement
- Escalating more complex technical issues when required
What you'll need to succeed
- Extensive Help Desk / Service Desk experience
- Strong customer service and user engagement skills
- Working knowledge of Windows 11 and Multi-Factor Authentication (MFA)
- Experience providing Level 1 troubleshooting and technical support
- Experience supporting end-user devices and applications
- Strong communication and problem-solving skills
- Ability to work effectively in a fast-paced support environment
What you'll get in return
- Immediate / ASAP start
- Initial 2-month contract with a high potential for extension
- Opportunity to work within the healthcare sector
- Busy, hands-on support environment
- Opportunity to make an immediate impact by improving ticket resolution and supporting end users
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Lovlin.Rashmi@Hays.com.au, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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