Service Team Lead
- Oversee operational performance and customer service delivery.
- Lead a team of technicians across multiple locations.
- Drive service excellence and continuous improvement initiatives.
Job description
Service Team Lead Sydney | $90,000 - $110,000 + Super
Troocoo is partnering with a well-established organisation to recruit a Service Team Lead to oversee operational performance, customer service delivery, equipment reliability and field-based teams across a geographically diverse service network.
As the business continues to grow, we are seeking an experienced Service Team Lead to drive service excellence, support team performance and ensure a consistently high standard of customer experience.
This is a hands-on leadership opportunity for a service or operations professional who enjoys balancing people leadership, customer relationships, continuous improvement and operational outcomes.
About the Opportunity
This is a broad and autonomous leadership position responsible for the performance of a growing service operation.
You will lead a team of technicians, oversee installations, manage subcontractor relationships and ensure high levels of service delivery across multiple locations.
Success in this role will come from your ability to improve operational efficiency, maintain strong customer relationships, drive team performance and identify opportunities to enhance service delivery.
Key responsibilities include:
- Leading and developing a dispersed team of field-based technicians
- Driving service quality, responsiveness and operational performance
- Maximising equipment uptime, reliability and customer satisfaction
- Managing installation projects and operational rollouts
- Monitoring operational costs, travel expenditure and inventory utilisation
- Building strong relationships with customers, site partners and suppliers
- Managing subcontractor performance and service delivery standards
- Analysing operational performance to identify improvement opportunities
- Working closely with internal stakeholders to support business growth and customer retention
- Ensuring consistent operational standards across the service network
About You
We are interested in hearing from operational leaders who thrive in fast-moving environments and are comfortable managing multiple stakeholders across geographically dispersed operations.
You will bring:
- Proven experience leading service operations, field service, maintenance, logistics, technical services or asset-based operations
- Strong people leadership and team development capability
- Experience managing service delivery across multiple locations
- Commercial awareness with the ability to balance service outcomes and cost control
- Strong analytical and problem-solving skills
- Experience managing contractors, suppliers or service partners
- The ability to build credibility with customers and internal stakeholders alike
- A hands-on leadership style and willingness to travel when required
Why Join?
- Salary of $90,000 - $110,000 + Super
- Leadership role with significant autonomy
- Direct impact on operational performance and customer outcomes
- Opportunity to shape service delivery and continuous improvement initiatives
- Diverse mix of operations, customer engagement and team leadership
- Growing organisation with long-term career opportunities
- Collaborative and supportive leadership team
Please note this opportunity is being managed on a strictly confidential basis. Further information regarding the organisation will be provided during the recruitment process.
For a confidential discussion, please contact Tobias Brown, Senior Consultant - Supply Chain & Logistics, Troocoo.
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.