Systems Analyst

About Us

uCare iCare Pty Ltd is a registered NDIS provider delivering disability support services across Melbourne. Our services include supported accommodation, personal care, community participation, nursing and support coordination. We are committed to helping participants live independently through responsive, person-centred support.

About the Role

We are seeking a Systems Analyst to evaluate and improve the ICT systems supporting our service delivery and administrative operations. Working with management, operational staff and technology providers, you will analyse user requirements, identify system limitations and develop specifications for practical improvements. Your work will support accurate participant information, efficient staff rostering, reliable reporting and better coordination across our services.

Key Responsibilities

• Consult with management and staff to identify and document requirements for systems supporting participant records, rostering, service delivery and reporting.
• Review existing ICT systems and associated workflows to identify functional limitations, duplicated processes and opportunities for improvement.
• Develop functional specifications, process maps and data models for system changes, integrations and new functionality.
• Evaluate proposed solutions against user needs, operational requirements and data confidentiality considerations.
• Liaise with software providers and technical personnel to clarify requirements and coordinate system modifications.
• Prepare and execute system test plans, coordinate user acceptance testing and document defects and resolutions.
• Support system implementation and data migration through validation checks and coordination with relevant stakeholders.
• Prepare user guides and training materials and assist staff in adopting updated systems.
• Review implemented changes and recommend further improvements to system functionality and information quality.

About You

• A bachelor's degree in Information Technology, Computer Science, Information Systems or a related discipline.
• At least two years of relevant experience in systems analysis or a similar ICT role.
• Experience in requirements gathering, functional specifications, process mapping and system testing.
• An understanding of databases, data validation and system integration.
• Strong analytical, documentation and communication skills.
• The ability to explain technical requirements clearly to non-technical users and work collaboratively with external technology providers.
• Experience with disability, healthcare or community services systems would be advantageous.

What We Offer

• Annual salary of $82,000 plus superannuation.
• A full-time role in a purpose-driven organisation.
• A collaborative working environment.
• The opportunity to improve systems that support staff and participant services.

How to Apply

Please send your resume and a cover letter outlining your relevant qualifications and experience to **********************, with "Systems Analyst Application" in the subject line.