Team Leader - Customer Service & Admissions - Monash Children's Hospital

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. 

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice. 

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

About Us

At Monash Children’s Hospital, every role contributes to the care and experience of our patients and families. As part of a leading paediatric service, you'll join a passionate team committed to delivering exceptional care, supporting one another, and making a genuine difference in the lives of children and their families every day.

The Role

This role is an important role, leading a team of clerical staff who prioritise customer service and who are the face of Monash Children's Hospital.

Key responsibilities include: 

• Leading, mentoring and supporting a team of clerical and admissions staff.
• Coordinating staff rostering, leave coverage and recruitment activities.
• Ensuring calls and admission requests are managed promptly, professionally and accurately.
• Managing patient admissions, transfers and discharges and overseeing reception and admissions services.
• Championing customer service excellence and a positive experience for patients, families and stakeholders.
• Supporting continuous improvement initiatives and efficient service delivery.

About You

You are an experienced administrator who enjoys leading and supporting others while ensuring the day-to-day operations of a busy service run smoothly. You take pride in building positive working relationships, creating a supportive team environment and helping others to succeed.

You are organised, approachable and able to remain calm under pressure, with the ability to balance competing priorities in a fast-paced healthcare setting. Your strong communication skills allow you to work effectively with a wide range of staff, patients and families, and you are comfortable making decisions, solving problems and adapting to changing demands.

Most importantly, you are passionate about delivering excellent customer service and recognise the important role administrative teams play in creating a positive experience for patients, families and visitors.

For a confidential discussion and to explore this opportunity further, please reach out to Lauren Linley, Operations Manager - Emergency and Intensive Care, 0427 977 225.

Position Description can be found here

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.  

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: Wednesday 21st October