Technical Solutions Engineer
- Join a leading company in data-driven networking solutions.
- Troubleshoot complex customer environments and provide technical support.
- Collaborate with engineering teams to resolve issues and enhance product offerings.
Technical Solutions Engineer
Sydney, Full Time, IT Jobs
Vacancy Listing Dates 28/10/2026 to 25/11/2026
Please Quote Reference Number 19104
- Experienced Technical Solutions Engineer
- Competitive remuneration on offer
- Join the team at Arista Networks Australia Pty Ltd
Arista Networks is an industry leader in data-driven, client to cloud networking for large data centre, campus and routing environments.
We are currently looking for a Technical Solutions Engineer to join our team in Sydney.
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development - both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Applicants will also have:
- Working knowledge of the networking industry, products, and protocols
- Minimum education is a B.S or ideally a MS in a technical field (CS/Networking preferred) or related. Industry certifications are preferred. Prior TAC experience preferred.
- Minimum of 3+ years of hands-on experience and a combination of the designing, deploying, configuring, supporting, troubleshooting, debugging and administering of the following network protocols and technologies:
- AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) and other higher speed Ethernet interfaces, EVPN, IEEE 802.3x flow control and IEEE 802.1Qbb priority-based flow control, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1D), VARP, VRRP, VLAN (IEEE 802.1Q), VRF, VXLAN - Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
- A strong comfort level with Linux is highly desired
- Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/ Cloud Environment/Automation a plus
Tasks will include:
- Responds to customer product inquiries via telephone or email
- Resolves Customer concerns raised during installation, operation, maintenance or product applications or compatibility matters
- Troubleshoots problems with hardware equipment and software applications and recommends corrective action
- Recreates complex customer-found issues in network lab
- Submits complete and correct bug reports after validating issues through recreation and testing
- Acts as the senior escalation point for customer found issues at Arista, working with Sales and Systems Engineering teams to resolve issue and coordinate customer communication
- Provides assistance, consultation and mentoring to other team members
- Acts as a technical expert and provides support on a worldwide basis to Arista documentation and marketing efforts
- Accurately documents all customer issues via case note entry. Writes complex issue summary documents including network topology diagrams and configurations
- Other duties as assigned
This is a full time role working 40 hours per week.
A competitive remuneration between $80,000 - $85,000, aligned with skills and experience will be offered to the successful candidate.
If you think you have the skills and background we're looking for, APPLY NOW and fill in the online application form.
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