Technical Support Specialist - Scientific Instrumentation

About the Company

KE Select is partnering with a global leader in the life sciences industry to recruit a Technical Support Specialist to join their National Service team based in Sydney.

This is an exciting opportunity to join a highly respected organisation supporting laboratories across research, pharmaceutical, biotechnology, healthcare, food & beverage and environmental sectors throughout Australia.

About the Role
Working alongside Support Coordinators and Field Service Engineers, you'll provide advanced technical support for a broad portfolio of scientific laboratory instrumentation.

You'll troubleshoot complex instrument faults, diagnose technical issues and provide expert support to scientists, laboratory personnel and internal service teams. This is not a field-based position, but it offers a genuine career pathway into a Field Service Engineer role for someone looking to grow within a global organisation.

Key Responsibilities

• Provide advanced remote technical support for scientific laboratory instrumentation.
• Troubleshoot instrument faults and perform root cause analysis.
• Support customers and internal service teams with complex technical enquiries.
• Interpret technical documentation, service manuals and instrumentation specifications.
• Manage technical priorities while delivering outcomes within service and project timelines.
• Maintain accurate technical documentation and service records.

About You

You'll ideally bring:

• A tertiary qualification in Science, Mechanical Engineering, Biomedical Engineering or a related discipline.
• Experience supporting, servicing or troubleshooting scientific, analytical or medical instrumentation.
• A solid understanding of laboratory instrumentation, including mechanical systems, fluidics and pneumatics.
• Strong technical fault-finding, analytical and problem-solving skills.
• Experience working within service or project delivery timeframes while managing competing priorities.
• Excellent communication skills with the ability to confidently support scientists, laboratory personnel and internal engineering teams.
• A collaborative, customer-focused approach with a passion for solving technical challenges.

What's on Offer

• Join a global leader in the life sciences industry.
• Office-based role with genuine career progression.
• Comprehensive product training and ongoing technical development.
• Work with market-leading scientific instrumentation.
• Supportive team culture with excellent long-term career opportunities.

How to Apply

Click Apply Now to submit your resume in Word format.
For a confidential discussion, please contact Ruby at KE Select on 0481 200 171.