Unit Quality In-House Technician - NSW
- Inspect and test returned HVAC parts to determine mechanical and electrical faults.
- Assess failure causes to verify warranty eligibility and distinguish between defects and external factors.
- Manage the handling of returned parts and escalate confirmed product defects to internal teams.
Our Company
Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.
At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all.
Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.
About the role
Based in our National Service team and reporting directly to the Unit Quality Manager, the Unit Quality In-House Technician serves as the technical anchor for our warranty evaluation and continuous product improvement processes.
In this workshop-based role, you will transition away from the road to focus on the physical inspection, assessment, and validation of returned HVAC components. Your expert diagnostic outcomes will directly support warranty decisions, supplier recovery, and future product engineering excellence.
Your core responsibilities will include:
Technical Diagnostics: Inspecting and testing returned HVAC parts (such as compressors, PCBs, fan motors, and valves) to determine precise mechanical and electrical faults.
Warranty Verification: Assessing failure causes to verify warranty eligibility, clearly distinguishing between manufacturing defects and external factors like installation faults, misuse, or environmental damage.
Evidence Management: Recording findings with clear, auditable evidence, including photos, technical notes, and internal system records.
Logistical Supervision: Managing the end-to-end handling of returned parts, covering receipt, physical inspection, and ultimate disposition.
Feedback Loops: Escalating confirmed product defects to internal engineering and supplier quality teams and providing detailed technical evidence to support supplier recovery processes.
About you
We are seeking an analytically minded diagnostic expert who can balance technical precision with clear communication. To be successful in this role, you will bring:
A formal Trade Qualification in Refrigeration & Air Conditioning.
A minimum of 3–5 years of practical experience in HVAC service, diagnostics, or technical repair.
Strong hands-on knowledge of HVAC systems, with a proven ability to diagnose faults across complex mechanical and electrical systems using testing equipment.
A solid understanding of warranty frameworks, failure classification, and the ability to clearly communicate technical findings to internal managers and external stakeholders.
Prior experience working with Daikin Air Conditioning products is highly desirable.
Why join us?
Collaborative work environment fostering a positive team culture.
Competitive Hourly Rate + Superannuation + Fully Maintained Company Car
Provided with on-the-job training for continuous career growth opportunities
Discounted Bupa Health Fund
Fitness Passport – Access to over hundreds of gyms nationally!
Flare Benefit – Discounted gift card, novated lease, discounted health/car/home loan
Be part of a global number 1 company in HVAC
Be part of a dynamic team that values innovation, collaboration and personal growth.
Free parking on site
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Ready to Apply?
If you're a self-motivated individual who can manage your own workload, escalate issues when need, and contribute to a productive team environment, we want to hear from you. This is an excellent opportunity to gain valuable experience and become a vital part of our team.
Apply today to join a company that values its employees and offers a great work environment!
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