Visitor Experience Guide
- Connect visitors with the Little Penguin colony through engaging storytelling.
- Deliver exceptional customer service and educational interactions.
- Inspire awareness and encourage conservation efforts among guests.
Our Commitment
At Phillip Island Nature Parks we are committed to fostering a diverse and inclusive workplace which represents both the community we work in and our visitors. We are committed to reconciliation with Aboriginal and Torres Strait Islander Peoples and Aboriginal and Torres Strait Islander People are strongly encouraged to apply. We celebrate diversity of thought, culture, gender, and ability and support a workplace culture and environment where people can work flexibly to support a rewarding work-life balance. As such we encourage applications which represent this diversity and discussions regarding reasonable adjustments which could be made to ensure your success and satisfaction in the role.
The Nature Parks is a child safe environment. Everyone at Nature Parks is responsible for the care and protection of children in accordance with our Child Protection and Safety Policy and Code of Conduct.
We offer a flexible, inclusive, and supportive workplace culture where your contributions are valued and your growth is encouraged. Join us and be part of a team that not only supports your professional development but also shares your commitment to environmental and wildlife conservation. Here, you’ll find a rewarding career and a truly great place to work.
Visitor Experience Guide: St Kilda Penguins
- Join the team at St Kilda Penguins Viewing
- UPDATE: 1 x Part - Time position available – Fixed Term until 23rd October 2027
- Shifts vary from late afternoon and evening depending on Penguin arrival times.
About the Company
Phillip Island Nature Parks is a leading conservation and sustainable tourism organisation. We take pride in fostering a flexible, inclusive, and supportive workplace culture where your contributions are valued, and your professional growth is encouraged. Join us to be part of a team that shares your passion for environmental and wildlife conservation. Here, you'll discover a rewarding career and a truly great place to work.
About the Role
Join the team at St Kilda Penguins and play a vital role in connecting visitors with one of Victoria's most iconic wildlife experiences. As a Visitor Experience Guide, you'll bring the story of the Little Penguin colony to life by delivering engaging and memorable interactions that educate, inspire, and delight visitors.
Through storytelling, interpretation, and exceptional customer service, you'll help guests understand the importance of protecting Little Penguins and their unique coastal habitat. Every interaction is an opportunity to inspire greater awareness and encourage positive action for conservation.
About you
We are on the lookout for enthusiastic communicators who can turn a moment of wildlife observation into something truly memorable. If you love sparking curiosity, enjoy engaging with groups, and can bring a sense of wonder to the experience of watching nature unfold, you are just who we are looking for.
Whether your background is in education, tourism, conservation or you simply have a passion for storytelling and inspiring others, we would love to hear from you. What matters most is your ability to connect, share, and help others see the magic in the natural world.
The Benefits
- Work in the evenings - leaving your days free for work life balance
- Part - time - rate $32.91 per hour inclusive of hourly allowance for 7-day roster (Mon to Sun) & public holidays
- 7-day roster (Monday to Sunday) & public holidays
- Position covered under Phillip Island Nature Parks Enterprise Agreement
- Access to our Employee Assistance Program (EAP) for you and your family
- Free entry to our Phillip Island Nature Parks attractions and other commercial discounts
- Work for one of Australia's leading conservation and sustainable eco-tourism organisations.
- Enjoy work life balance and a great team culture
- Full uniform supplied
How to Apply
If this sounds like you, please apply by submitting your resume and cover letter addressing the key selection criteria.
Applications close end 8th October 2026
Job Requirement
For further details about the role, including duties and responsibilities, please refer to the Position Description - Visitor Experience Guide - St Kilda
Key Selection Criteria
- Previous experience in visitor engagement, and customer service duties within a fast-paced environment
- Ability to provide high quality visitor experiences, interpretation, tours and information to a diverse range of visitors including non-English speaking visitors.
- Proven ability to de-escalate and resolve conflict
- Ability to follow directions and work as part of a team
- Demonstrated communication and problem-solving skills
- Possess an understanding of OH&S and maintain knowledge of emergency procedures
- Experience in guiding in a Tourism setting (highly desirable)
- An interest in Conservation and the Marine environment (highly desirable)
To commence your journey with us, the following is required:
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- Working with Children Check
- Drivers’ License
- First Aid Level II and CPR
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