Ward Clerk - Aged Care and Acute Ward
- Provide administrative support to the aged care and acute ward, including healthcare records, documentation, reporting, bookings and admission/discharge processes.
- Serve as a welcoming first point of contact for patients, residents, families, visitors and healthcare professionals.
- Coordinate with clinical teams and other departments while maintaining confidentiality and delivering accurate, consumer-focused service.
Position summary
The Ward Clerk is an integral member of the multidisciplinary team, providing administrative support to nursing staff, allied health professionals, medical practitioners, and other members of the clinical team. As the first point of contact for patients, families, visitors, and healthcare professionals, the Ward Clerk delivers a welcoming, professional, and customer-focused service.
The role is primarily administrative in nature and supports the effective operation of the Health Centre through the coordination of medical records, admission and discharge documentation, patient accounts associated with admissions and discharges, appointment scheduling and coordination, and a range of general administrative duties.
Selection criteria
- To be the first point of contact for patients, families and associated healthcare professionals when visiting and contacting the aged care and acute ward.
- Provide comprehensive administrative support to the aged care and acute ward, including the maintenance of healthcare records, document and data management, statistical reporting, coordination of radiology bookings, and support for resident admission and discharge processes.
- Work as part of a team to ensure the achievement of departmental and facility-wide goals
- Delivery of a high-level service that is consumer focused
- Being a resource contact for members of the community who make enquiries about MTHCS programs and services.
- Complete all documentation as required and maintain up-to-date medical histories
- Work in collaboration with other departments throughout the health service
- Other duties as directed.
Key responsibilities
Essential:
- Demonstrated prior experience in office administration and customer service
- High level customer service presentation and awareness when communicating with patients, residents and related parties
- Sound understanding of maintaining confidentiality in all areas of work
- Ability to work in a high volume, fast-paced environment
- Excellent written & oral communication skills with a strong attention to detail
- High level of computer literacy
- Ability to work in a team environment
- Current Driver’s Licence.
- Current Police Check.
Desirable:
- Demonstrated experience in medical administration including an understanding of medical terminology
- Experience in Health/Hospital Services.
- Comprehensive skills in business application programs.
- Tertiary Qualifications in Health Administration, Digital Health or Health Information.
Employment with MTHCS
Child Safe Organisation
Mallee Track Health and Community Service is committed to preventing child abuse, identifying risks early, and removing and reducing these risks.
Occupational Health & Safety and Environmental
All MTHCS employees will:
- Ensure that they take reasonable care to protect their own health and safety, and the health and safety of others.
- Use any equipment provided for health and safety purposes.
- Obey reasonable instructions given by MTHCS in relation to health and safety at work.
- Help MTHCS meet our duty of care, such as by undertaking hazard inspections.
- Comply with all MTHCS OHS policies and procedures.
- Ensure they do not interfere with or misuse anything provided in the interests of health and safety.
Section 21 of the Occupational Health & Safety Act 2004, requires an Employer to provide and maintain, so far as is reasonable and practicable, a safe workplace for all employees and ensure that no employee is placed at risk of injury while performing the duties and responsibilities required by their position.
To comply with this obligation, MTHCS requires all candidates/employees to have the mental and physical capacity to safely perform the inherent requirements of the position they are applying for (or have been appointed to).
If a risk is identified and fitness to safely perform the duties of the position needs to be determined, MTHCS with the agreement of the candidate/employee, will arrange an independent medical assessment to determine capacity to safely perform the inherent requirements of the position to minimise the risk of injury or aggravation of any pre-existing condition the candidate/employee may have.
Compulsory Training
As per the schedule.
Performance Appraisal
Conducted as per appraisal schedule.
How to apply
Your application must clearly state the position title specified on the advertisement and include:
- A statement addressing each Key Selection Criteria clearly demonstrating your ability to meet the objectives of the role. Note: Read the Position Description (PD) carefully so you have a good understanding of what is required and remember to address what knowledge, skills and attributes you have.
- General resume.
- Copies of any formal qualifications. Note: hard copies of your qualifications will need to be produced at interview.
Appointment is subject to satisfactory completion of a Police Record Check and also a Working With Children Check for nominated positions.
To apply please forward current resume with covering letter addressing the key selection criteria to:
People and Culture
PO Box 130, Ouyen VIC 3490
Or alternatively an application can be emailed to ************************
Applications received earlier than the closing date may be assessed, interviewed and offered employment prior to the closing date.
Closing date: Wednesday, 25 Nov 2026, 5:00 pm
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