Ward Clerk Emergency Department
- Provide exceptional customer service and support to patients and families in the Emergency Department.
- Manage patient registrations, admissions, and maintain accurate records.
- Assist the Emergency Department team with administrative tasks and coordination.
Ward Clerk – Emergency Department
Emergency Department | Western District Health Service
- Permanent Part Time Opportunity
- Hamilton, Victoria
- $30.76 per hour + weekend penalties (where applicable) + Superannuation + Salary Packaging Benefits
- Ongoing roster includes every Friday (10:00 am - 5:30 pm) and every second weekend (10:00 am - 5:30 pm)
- Opportunity to pick up additional shifts as available
- Join a fast-paced team supporting the delivery of high-quality emergency care
Be the welcoming face of our Emergency Department
Western District Health Service is seeking a highly organised and customer-focused Ward Clerk to join our Emergency Department team.
This rewarding role places you at the heart of the Emergency Department, where you'll be the first point of contact for patients, families and visitors. Working closely with nursing, medical and administrative staff, you'll play an important role in ensuring the smooth day-to-day operation of one of the busiest areas of the hospital.
We are looking for someone who enjoys variety, thrives in a busy environment and takes pride in providing outstanding customer service during what can often be a stressful time for patients and families.
What You'll Be Doing
Customer Service & Reception
Welcome patients and families, respond to enquiries and provide a positive and professional experience within the Emergency Department.
Patient Registration & Administration
Register patients, update demographic information and process admissions, discharges and transfers accurately and efficiently.
Information Management
Maintain accurate patient records and enter information into TrakCare, EMR and other hospital systems in accordance with departmental procedures.
Coordination & Support
Assist with appointment bookings, medical record management, correspondence and administrative processes that support patient flow and departmental operations.
Team Support
Provide administrative support to the Emergency Department team, including supporting rostering, procurement activities and general departmental administration.
What You Bring
- Exceptional customer service skills
- Strong communication and interpersonal abilities
- Excellent organisational skills and attention to detail
- Experience in administration, reception or customer service roles
- Sound computer skills, including Microsoft Office applications
- Ability to learn and use clinical information systems
- Ability to remain calm and professional in a fast-paced environment
- Strong teamwork and relationship-building skills
- Current Police Check (or willingness to obtain)
- Working With Children Check (or willingness to obtain)
- Rights to work in Australia
Why Join Western District Health Service?
About Us
At Western District Health Service, we pride ourselves on strong teamwork and a shared commitment to providing person-centred, high-quality healthcare to communities across the Southern Grampians and Glenelg regions.
Guided by our values of Integrity, Innovation, Collaboration, Accountability, Respect and Empathy, we are committed to creating a workplace where people feel supported, valued and connected.
Discover Life in Hamilton
Hamilton offers an exceptional regional lifestyle with affordable living, excellent schools, modern facilities and easy access to the Grampians National Park and Victoria's stunning southwest coastline.
To learn more about WDHS, visit: ********************************>
To explore the region, visit: **********************************************************>
What We Offer
- Permanent part-time employment
- Consistent roster including every Friday and every second weekend
- Opportunity to pick up additional shifts as available
- Salary packaging benefits
- Generous leave entitlements
- Ongoing training and development opportunities
- Supportive and collaborative team environment
- Meaningful work within a respected rural health service
- Excellent work-life balance
Interested?
For more information, view the Position Description: Link
For a confidential discussion, contact Melissa Gardner on ************ or ******************************
How to Apply
To apply via our careers page, commence your application by completing the form below and selecting Next to continue.
If applying through SEEK, simply click Apply and follow the prompts.
Applications must include:
- A current resume
- A cover letter outlining your suitability for the role
Applications close: 28th of October 2026
Applications will be reviewed as received. Early applications are encouraged.
Western District Health Service is proud to be an Equal Opportunity Employer committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued and respected.
We encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.
If you require support or adjustments during the recruitment process, please contact our People & Capability team on ****************.
Successful applicants will be required to hold or obtain the relevant mandatory checks and meet WDHS compliance requirements as a condition of employment.
Apply Now
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