Warehouse Operations Agent - Melbourne Vic AU

Warehouse Operations Agent

DHL eCommerce (AU) Pty Ltd 

Warehousing, Storage & Distribution (Manufacturing, Transport & Logistics)

Full time

The Warehouse Operations Agent is responsible for the accurate and efficient processing of eCommerce parcel freight for both domestic and international distribution. This role ensures timely handling, sorting, and dispatch of parcels in compliance with DHL standards, safety regulations, and customer service expectations

Key Responsibilities:

• Parcel Processing & Handling

• Receive, sort, and process eCommerce parcels for domestic and international networks

• Ensure parcels are scanned accurately into the system for tracking and visibility

• Prepare shipments for dispatch according to operational schedules

• Quality & Compliance

• Adhere to DHL operational procedures and safety standards

• Conduct quality checks to ensure parcels meet compliance requirements

• Report discrepancies, damages, or irregularities promptly

• Operational Efficiency

• Maintain workflow productivity to meet service level agreements (SLAs)

• Support continuous improvement initiatives within the warehouse

• Team Collaboration

• Work closely with supervisors and team members to achieve daily targets

• Assist in cross-functional tasks as required

To be considered, you must have:

Australian work rights are required for this position

• Skills & Qualifications

• Essential

• Forklift license

• LF or LO forklift licence is required

• Previous experience in warehouse or logistics operations

• Minimum of 6 months or less warehouse or logistics experience is required

• Ability to work in a fast-paced environment with attention to detail

• Basic computer literacy for scanning, data entry and shipment processing

• Physical fitness to handle manual tasks (lifting, sorting)

• Must be available to work Monday to Friday, morning shifts

•  Shift hours are 7am - 3pm

• Desirable

• Knowledge of eCommerce post or commercial parcel logistics processes

Key Competencies

• Customer Focus
• Attention to Detail
• Teamwork & Collaboration
• Problem Solving
• Safety Awareness

Working Conditions

• Hours are Monday to Friday, 7am to 3pm
• Warehouse environment with manual handling requirements
• PPE provided and adherence to safety protocols mandatory

Career Path

Opportunities for progression into roles such as Team Leader, Supervisor, or Specialist Operations roles within DHL eCommerce