Customer Service & Call Centre jobs in Melbourne VIC
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Posted 18d ago
Manager - Workforce Management & DAA Oversight
BOQ Group
Melbourne VIC 3000•Full time
~$120k - $150k(Estimated)
KEY POINTS WE FOUND
- Lead a team focused on supporting customers in financial difficulty.
- Oversee workforce planning and operational performance to meet key metrics.
- Utilise data and insights to optimise resources and service delivery.
Posted 14d ago
Omni Services Team Lead
RACV
Noble Park VIC 3174•Full time
~$90k - $120k(Estimated)
KEY POINTS WE FOUND
- Lead a high-performing team responsible for real-time digital support across various channels.
- Champion digital-first service and optimise conversational journeys.
- Use data and insights to improve performance and member experiences.
Posted 14d ago
Retail Consultant, Knox
Singtel Group
Wantirna South VIC 3152•Casual/Holiday
~$69k(Estimated)
KEY POINTS WE FOUND
- Deliver standout customer experiences powered by optimism and genuine care.
- Explore tech products and services, providing simple and helpful guidance.
- Build strong connections with customers and teammates in a supportive environment.
Posted 6d ago
Guest Service Agent (Local Host)
Veriu Group
Melbourne VIC 3004•Part time
~$50k - $60k(Estimated)
KEY POINTS WE FOUND
- Provide a high level of guest services at all touchpoints.
- Respond to emergency situations in a safe and professional manner.
- Support the Hotel Manager to ensure the hotel operates to Veri-Best standard.
Posted 7d ago
In Store Team Member - KNOX
Domino's
Wantirna South VIC 3152•Casual/Holiday
~$50k - $60k(Estimated)
KEY POINTS WE FOUND
- Join a dynamic team at Domino''s as an In Store Team Member.
- Provide outstanding customer service and assist with product preparation.
- Enjoy flexible shifts and opportunities for career advancement.
Posted 7d ago
Store Support Person - Nunawading
Freedom
Nunawading VIC 3131•Part time
~$50k - $60k(Estimated)
KEY POINTS WE FOUND
- Support stock receivals, transfers and inventory management.
- Assist with customer collections and delivery coordination.
- Maintain an organised and safe warehouse environment.
Posted 7d ago
In Store Team Member - MOUNT WAVERLEY
Domino's
Mount Waverley VIC 3149•Casual/Holiday
~$50k - $60k(Estimated)
KEY POINTS WE FOUND
- Join a dynamic team at Domino''s as an In Store Team Member.
- Provide exceptional customer service and assist with product preparation.
- Enjoy flexible shifts and opportunities for career advancement.
Posted 6d ago
Customer Solutions Manager
GPT GROUP
Melbourne VIC 3004•Full time
~$80k - $100k(Estimated)
KEY POINTS WE FOUND
- Lead and deliver the customer solutions strategy for the asset.
- Serve as the primary point of contact for all tenant and venue services.
- Manage and elevate the concierge service to ensure a best-in-class experience.
Posted 7d ago
Assurance Technical Support Officer
Aussie Broadband
Dandenong South VIC 3175•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Investigate and resolve voice and network service issues.
- Deliver exceptional customer outcomes through effective communication.
- Support field staff with fault resolution and installation queries.
Posted 6d ago
Casual Optical Assistant - The Glen
Bailey Nelson
Glen Waverley VIC 3150•Casual/Holiday
~$50k - $60k(Estimated)
KEY POINTS WE FOUND
- Assist customers in finding the perfect frames and supporting their eyecare needs.
- Provide exceptional customer service in a fast-paced environment.
- Collaborate with a supportive team to enhance the customer experience.
Posted 6d ago
Casual Optical Assistant | Mornington
Bailey Nelson
Mornington VIC 3931•Casual/Holiday
~$50k - $60k(Estimated)
KEY POINTS WE FOUND
- Assist customers in finding the perfect frames and supporting their eyecare needs.
- Provide exceptional customer service and create memorable experiences.
- Work in a dynamic environment with opportunities for personal growth.
Posted 6d ago
Cash Processor
Permanent Full-time
Essendon VIC 3040•Full time
~$60k - $70k(Estimated)
KEY POINTS WE FOUND
- Responsible for counting cash and valuables received from clients.
- Maintain accurate cash processing records and identify discrepancies.
- Follow strict security and operational procedures.
Posted 6d ago
Control Room Operator
Permanent Full-time
Essendon VIC 3040•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Respond to emergency situations nationally
- Operate GPS, CCTV and alarm monitoring systems
- Attend to inbound/outbound calls and emails promptly and professionally
Posted 6d ago
Realtime Analyst
Australian Unity
Melbourne VIC 3000•Full time
~$70k - $90k(Estimated)
KEY POINTS WE FOUND
- Monitor real-time performance across customer queues and channels.
- Identify and respond to call volume spikes and service level risks.
- Provide real-time updates and recommendations to operational leaders.
Posted 6d ago
Retail Consultant, Doncaster
Optus
Doncaster VIC 3108•Casual/Holiday
~$69k(Estimated)
KEY POINTS WE FOUND
- Deliver standout customer experiences powered by optimism and genuine care.
- Explore tech products and services, providing simple and helpful solutions.
- Build strong connections with teammates and create a customer-first environment.
Posted 6d ago
Customer Support
Simpro Software Pty Ltd
Box Hill VIC 3128•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Provide professional customer support via phone and chat.
- Troubleshoot and resolve customer issues effectively.
- Maintain high customer service standards and document interactions.
Posted 6d ago
Health Concierge Team Leader - Customer Support
Australian Unity
Clayton VIC 3168•Full time
~$80k - $100k(Estimated)
KEY POINTS WE FOUND
- Lead a customer-focused team in delivering exceptional service.
- Oversee day-to-day operations and drive continuous improvement initiatives.
- Engage with team members to monitor performance and identify development areas.
Posted 6d ago
Membership Sales Consultant
Australian Unity
Melbourne VIC 3000•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Process health insurance applications and membership changes
- Manage a high volume of membership requests
- Provide accurate information and support to internal teams and members
Posted 6d ago
Reception & Customer Service Team Member
Recruit Shop
Melbourne VIC 3004•Full time
~$60k - $70k(Estimated)
KEY POINTS WE FOUND
- Be the first point of contact for customers and visitors.
- Assist the Customer Service Team to deliver a great client experience.
- Maintain accurate records and handle day-to-day administration.
Posted 6d ago
Service Manager [Frankston]
Regent RV Pty Ltd
Frankston VIC 3199•Full time
~$80k - $100k(Estimated)
KEY POINTS WE FOUND
- Lead the daily operations of the Service Centre
- Manage workshop operations, technicians and support staff
- Drive productivity, quality, customer satisfaction and financial performance