American Express jobs
6 jobs
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Posted 3d ago
Assistant Manager - Application Transformation, ICS Acquisition (15 Month Secondment/Contract)
American Express
~$110k - $145k(Estimated)
KEY POINTS WE FOUND
- Deliver cross-functional initiatives transforming card application verification, decisioning and onboarding across Australia and New Zealand.
- Translate complex business processes into requirements, test technology and operational solutions, and coordinate implementation with internal teams and external providers.
- Use data, automation and digital verification to reduce manual processing and application delays while maintaining risk and compliance requirements.
Posted 5d ago
~$65k - $85k(Estimated)
KEY POINTS WE FOUND
- Plan and fulfil card members’ travel requests, including accommodation, bookings, ticketing, payment and follow-up.
- Recommend and support lifestyle bookings such as dining, events and exclusive experiences.
- Deliver high-quality customer service while meeting efficiency and customer satisfaction targets.
Posted 13d ago
~$80k - $120k(Estimated)
KEY POINTS WE FOUND
- Acquire high-value customers for the Small Business segment.
- Deliver exceptional customer experience to drive acquisition.
- Develop and implement sales strategies while managing a sales pipeline.
Expiring in 4d
Manager, Customer Lifecycle & Membership, International Card Services (13 Month Secondment/Contract)
American Express
~$160k - $190k(Estimated)
KEY POINTS WE FOUND
- Lead the Membership Marketing team and set channel strategy across Super Premium, Loyalty and Digital to increase engagement, retention and billed business.
- Develop and optimise data-driven, personalised, multi-channel campaigns and customer journeys, using segmentation and performance insights to improve outcomes.
- Coach a team of four and collaborate across business functions, managing budgets, compliance, reporting and key performance metrics.
Posted 6d ago
~$80k - $110k(Estimated)
KEY POINTS WE FOUND
- Acquire high-value small-business customers through lead prospecting and cold calling.
- Deliver consultative, compliant B2B sales and customer onboarding to drive acquisition and spend.
- Manage sales pipelines, Salesforce reporting, stakeholder relationships and sales strategies.
Expiring in 3d
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Provide inbound and outbound customer service to Consumer and Small Business customers across Australia and New Zealand.
- Conduct credit management conversations and account reviews, applying credit policies and making sound risk decisions to minimise losses.
- Resolve customer enquiries with empathy and professionalism, escalating matters when appropriate.