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Management & Supervisory (Customer Service & Call Centre) jobs in Melbourne VIC

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Posted 23d ago

Service Scheduler

Hays

South Melbourne VIC 3205•Full time

~$80k(Estimated)

KEY POINTS WE FOUND

Coordinate service bookings and technician schedules
Manage customer enquiries and service requests
Liaise with technicians, customers, and internal departments

Posted 18d ago

Manager, Client Success Management

ESRI Australia

West Melbourne VIC 3003•Full time

~$120k - $150k(Estimated)

KEY POINTS WE FOUND

Lead the operational delivery of the Australian Customer Success Management program.
Provide direct leadership to the CSM Practice Leads and oversee the national CSM team.
Develop frameworks and processes to enhance customer success delivery.

Posted 59d ago

Complaints Officer

Hays

Melbourne CBD VIC•Full time

~$70k - $90k(Estimated)

KEY POINTS WE FOUND

Manage and review complex complaints and stakeholder concerns.
Liaise with internal and external stakeholders to gather and analyse information.
Prepare correspondence and contribute to investigations and complaint resolution activities.

Posted 51d ago

Client Service Manager (Mandarin Speaker)

Hays

Melbourne CBD VIC•Full time

~$70k - $90k(Estimated)

KEY POINTS WE FOUND

Support clients and financial advisers in a high-volume environment.
Utilise Mandarin and English language skills for client communication.
Manage client onboarding and maintain accurate records.

Posted 8d ago

Customer Experience Manager - Dan Murphy's Corio

Dan Murphy's

Corio VIC 3214•Full time

~$70k - $90k(Estimated)

KEY POINTS WE FOUND

Motivate and lead your team to deliver a world class customer experience.
Encourage team to invest in education and dream big about their career.
Create an environment that enables team to come as they are, fostering diversity.

Posted 9d ago

Service Manager

Swimart

Doncaster VIC 3108•Full time

~$60k - $80k(Estimated)

KEY POINTS WE FOUND

Oversee day-to-day operations of the service department.
Manage staff and ensure excellent service for retail customers and pool service clients.
Drive sales and maintain high operational standards.

Posted 16d ago

General Manager, Customer

AIA

Melbourne VIC 3004•Full time

~$150k - $200k(Estimated)

KEY POINTS WE FOUND

Lead AIA Australia’s customer experience and engagement strategy.
Drive enterprise-wide customer outcomes and initiatives.
Champion customer insights and data-driven decision-making.

Posted 9d ago

AUTOMOTIVE SERVICE ADVISOR | LUXURY FACILITIES

Leopard Recruitment

Melbourne VIC 3004•Full time

~$60k - $80k(Estimated)

KEY POINTS WE FOUND

Handle front of house requirements for Retail, Internal and Warranty work.
Schedule service appointments and manage fleet and retail customers for Commercial Vehicles and Passenger Cars.
Create, cost and close Repair Orders while managing clientele to high service standards.

Posted 32d ago

Service Manager

inchcape

Melbourne VIC•Full time

~$80k - $100k(Estimated)

KEY POINTS WE FOUND

Lead and support the Subaru Service Team to deliver high-quality service.
Oversee daily operations and ensure compliance with policies and standards.
Build strong customer relationships and drive continual improvement.

Posted 9d ago

Store Manager

Domino's

Brunswick VIC 3056•Full time

~$60k - $80k(Estimated)

KEY POINTS WE FOUND

Lead a high-performance team to deliver exceptional customer service.
Manage financial operations and stock control for the store.
Provide training and development to team members.

Posted 31d ago

Security Operations Centre Operator

Nextdc Ltd

West Footscray VIC 3012•Full time

~$60k - $80k(Estimated)

KEY POINTS WE FOUND

Monitor high-volume CCTV systems and detect abnormal or suspicious activity
Manage and respond to security alarms, incidents, and access control events
Coordinate incident response and maintain compliance with security policies

Posted 13d ago

Bather/Dryer | Waurn Ponds

PETstock Geelong Pty Ltd

Belmont VIC 3216•Casual/Holiday

~$50k - $60k(Estimated)

KEY POINTS WE FOUND

Provide outstanding grooming services to pets.
Assist the Senior Groomer and store team with daily tasks and customer service.
Ensure the safe handling and transfer of animals within the store.

Posted 31d ago

Complaints Officer - MRT Support

Link Group

Docklands VIC 3008•Full time

~$70k - $90k(Estimated)

KEY POINTS WE FOUND

Act as a key operational link between Australian Super and MUFG administration teams.
Triage and allocate incoming complaint-related administrative requests and monitor progress.
Support effective escalation and continuous improvement across the complaints support process.

Posted 31d ago

Customer Experience Manager - Dan Murphy's Mornington East

Dan Murphy's

Mornington VIC 3931•Full time

~$70k - $90k(Estimated)

KEY POINTS WE FOUND

Lead and motivate a team to deliver exceptional customer experiences.
Foster a culture of diversity and community understanding.
Encourage team development and career growth through coaching.

Posted 1d ago

Parts Advisor - Laverton

Scania Australia

Laverton VIC 3028•Full time

~$60k - $80k(Estimated)

KEY POINTS WE FOUND

Join a dynamic and supportive Parts team at Scania Australia.
Build and develop customer relationships through excellent customer service.
Manage parts inventory and ensure availability for the workshop.

Posted 1d ago

Client Service Officer (Customer Service)

Charterhouse

Brunswick VIC 3056•Casual/Holiday

~$82k pro rata(Estimated)

KEY POINTS WE FOUND

Manage a caseload of customers requiring financial management support.
Develop budgets and financial strategies for customers.
Deliver high-quality customer service aligned with customer excellence principles.