Account Manager

We're looking for a commercially minded customer experience manager to own and enhance the customer journey across onboarding, support, project delivery, continuous improvement, and account growth.

This is a highly visible role where you'll act as the bridge between customers and internal teams, ensuring exceptional outcomes while identifying opportunities to strengthen long-term partnerships.

Key Responsibilities

• Build and manage relationships with key customers
• Lead regular customer meetings and reviews
• Drive customer satisfaction, retention, and engagement
• Gather requirements and translate customer needs into business improvements
• Resolve complex client challenges and escalations
• Support onboarding, project delivery, training, and service quality
• Identify upselling and cross-selling opportunities
• Provide customer feedback to internal stakeholders

About You

• Experience in mining, engineering, technology, projects, procurement, or a related industry
• Strong stakeholder management and communication skills
• Skilled in requirement gathering and problem solving
• Commercially aware with a customer-first mindset
• Confident, outgoing, and relationship-driven
• Comfortable engaging with operational teams through to senior executives

Why this role?

• Diverse role combining customer experience, project delivery, and business improvement
• Work with enterprise and industrial-sector customers globally
• High level of autonomy and influence
• Supportive team environment

 *PLEASE NOTE candidates based in Perth at the time of application will be prioritised for shortlisting