Administrator, Family Law

Overview
Provide exceptional service to all stakeholders while maintaining quality standards to ensure Service Level Agreements are met

Key Accountabilities and Main Responsibilities

• Provide superior customer service to members, trustees and all stakeholders by processing requests within agreed timeframes and quality levels.
• Ensure the provision of high quality service on all telephone enquiries. 
• Action designated inbound correspondence within required SLAs. 
• Process and complete all assigned operations - including Form 6/Information requests, procedural fairness requests, payment splits upon receipt of final Agreements or Orders, emails and follow ups.
• Assist in reporting preparation as required.
• Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business. Quality review work to minimise rework of tasks and maintain high quality standards.
• Communicate effectively with internal and external stakeholders to resolve enquiries.
• Suggest and identify improvements that will aim to increase efficiency and quality standards across the business.
• Participate as a positive member of the team by co-operating with others to achieve the team’s goals.
• Liaise with internal and external stakeholders on matters to meet required timeframes

Experience & Personal Attributes

• Strong customer service philosophy, being professional, approachable and accommodating to internal and external clients.
• Confident communication skills (verbal and written) when dealing with internal and external clients.
• Demonstrated can-do attitude, with a willingness to assist the team to achieve the required outcomes.
• Ability to undertake tasks and requests through to completion, seeking clarification when needed.
• Ability to work independently with minimal supervision.
• Good organisational skills with the proven ability to prioritise work to meet required deadlines.
• Strong attention to detail, always self-reviewing work prior to completion or submission.
• Understanding the importance of maintaining confidential information.
• Good understanding of relevant Superannuation legislation and industry knowledge.
• Sound knowledge of MS Office and other software packages.
• High levels of data entry and processing.