Claims Consultant Settlements

The role

As a Claims Consultant in Settlements, you will be managing not-at-fault third-party claims within the Settlements team, providing direct support to third parties by arranging repairs, hire vehicles, and facilitating claim payments. The role is crucial in ensuring proactive claim progression and timely customer updates, achieved through fostering robust relationships with all internal and external service providers for high-quality and cost-effective resolutions.

What experience you’ll bring

• Strong conflict resolution skills

• Empathy and understanding that our third parties are going through a stressful situation.

• Passion and drive to sell the best claims journey and outcome for our third parties

• Good discretion and ability to deliver outcomes confidently

• Ability to build and maintain strong relationships internally & externally

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. You may know A&G through our multi-award winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Virgin Money. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Our perks

• Location – This role is based at our North Lakes office - a convenient location close to local retail, restaurants, and other amenities.

• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.

• Paid parental leave - We support our new parents with paid parental leave and other benefits.

• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.

• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.

• Employee discounts - You’ll receive discounts on Budget Direct insurance products.

• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.

• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.

• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
We are accepting referrals for this position, if you know someone who has the right skills & experience, please encourage them to apply and advise our recruitment team.