Client Service Operations Officer
- Coordinate service and maintenance scheduling, field staff allocation, timelines, materials procurement and customer support across multiple projects and locations.
- Maintain accurate operational data and documentation, monitor service outcomes and contribute to process improvements.
- Bring strong administration, coordination and customer service skills, with the ability to manage competing priorities and obtain and maintain an Australian Government Security Clearance.
- Grow your career within a collaborative and supportive national business.
- Join a leader in Defence, Government and commercial electronic security.
- A career, not a job.
About the Role:
As a Client Service Operations Officer with Secom Technical Services, you’ll play a key role in ensuring service and maintenance deliverables are completed efficiently, on time and to the highest standard. Working closely with technical teams, contractors, suppliers and customers, you'll coordinate daily service activities and support the smooth delivery of maintenance operations across multiple projects and locations.
You’ll be responsible for scheduling service and maintenance works, allocating jobs to field staff, managing timelines, coordinating materials and parts procurement, and providing ongoing support to customers. The role also involves monitoring project and service outcomes, maintaining accurate data and documentation, and assisting with operational process improvements.
This position is ideal for someone who thrives in a fast-paced environment, enjoys coordinating multiple priorities and takes pride in delivering outstanding customer service.
About the Company:
Secom Technical Services are a national leader in advanced electronic security systems, trusted by the Australian Defence Force, government and commercial clients. With 40 years of experience, they design, install and maintain industry leading electronic security solutions across Australia.
Their team offers a collaborative and supportive environment, with open communication, flexibility and opportunities to learn and develop.
For more information, visit: ***********************
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Their TECH Values Guide Them:
- Trustworthy – Delivering quality work reliably to completion
- Effective – Solid desire to consistently achieve the best possible outcome
- Collaborative – True interest in working together to drive improved outcomes
- Honest – Always show ethical integrity through your work and behaviour
What You'll Bring
- Ability to obtain and maintain an Australian Government Security Clearance.
- Strong administration, coordination and customer service skills.
- Excellent verbal and written communication skills.
- Proven ability to manage multiple priorities and meet deadlines.
- Strong computer skills, including Microsoft Word and Excel.
- Ability to coordinate service delivery activities and support operational outcomes.
- Strong attention to detail and a proactive approach to problem-solving.
- Ability to work effectively with customers, technicians, contractors and internal stakeholders.
Nice to Have
- Experience within a service, maintenance, technical or trade-based environment.
- Exposure to scheduling, service coordination or maintenance operations.
- Understanding of electronic security systems or related technical environments.
- Experience using Simpro or similar job management systems.
Apply Now
If you're an organised and customer-focused professional looking to build your career with a growing national business, we'd love to hear from you. Join a team where your contribution will directly support the delivery of critical service and maintenance operations across Australia.
Please note: Only successful candidates will be contacted for the next stage of the recruitment process. Thank you for your understanding.
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