COMMUNITY SUPPORT OFFICER - TEAM LEADER
- Lead and support the Community Support Officer team on shift.
- Ensure a safe and supportive environment by responding to incidents and emergencies.
- Mentor CSOs through coaching, training, and feedback.
08th October, 2026
As the Community Support Officer – Team Leader (After Hours), you will step into a dynamic, hands-on leadership role where no two shifts are the same. You’ll lead and support the Community Support Officer (CSO) team on shift while remaining actively involved on the floor, delivering frontline support within your allocated residence. This role is ideal for a confident, calm, and service-focused leader who thrives in a fast-paced environment and is looking to take the next step in an operational leadership career.
Key Responsibilities:
- Provide on-shift leadership, guidance, and task management for smooth operations across all residences.
- Ensure a safe and supportive environment by responding to incidents, emergencies, lockouts, and evacuations.
- Manage and prioritise after-hours incidents, liaising with emergency services and university stakeholders.
- Conduct building checks, monitor WHS and security risks, and manage access, maintenance, and facilities.
- Mentor CSOs through coaching, training, and feedback to ensure consistent, high-quality service delivery.
To be successful in this role, you will have:
- Unrestricted work rights in Australia
- A valid National Police Check & Working with Vulnerable People’s check (or be willing to obtain)
- Prior experience in frontline operations or student/residential support roles, with a focus on wellbeing, safety, or security
- Demonstrated leadership experience & ability to guide, mentor and motivate a team on-shift.
- Organised and detail-oriented, with experience managing operational or administrative tasks
- Flexible and reliable, able to work after-hours, weekends, and public holidays.
Perks!
- Inclusive & Supportive Team – Work in a collaborative environment where your ideas and contributions are valued.
- Have Your Say – Share your feedback and help shape the future of our community.
- Community & Connection – Join monthly socials, team events, and celebrations.
- Travel Perks – Enjoy special rates and offers at Essence Hotels & Apartments.
Discover UniLodge:
At UniLodge Living Group, we know that exceptional living experiences begin with exceptional people. Whether your strengths are in property management, hospitality, or community engagement, you’ll find meaningful work and room to grow here.
We’re proud to bring together five unique brands under one vision – creating inspiring living communities across Australia and New Zealand. With a rapidly expanding portfolio of 130 properties (and many more to come), there’s never been a more exciting time to join our journey.
Are you a service-focused leader who thrives in a fast-paced environment? Join our ANU team and make a real impact!
Apply now with your resume and cover letter, or reach out to our Talent Acquisition team at recruitment@unilodge.com.au to learn more about this exciting role.
UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.
UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.
We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.
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