Customer Information Management Officer
- Provide customer support and manage customer enquiries.
- Maintain accurate physical and electronic records.
- Ensure customer information is captured and stored in line with records management practices.
- Provide customer support and manage customer enquiries by processing incoming correspondence
- Maintain accurate physical and electronic records
- Help ensure customer information is captured and stored in line with records management practises
About Us
Sutherland Shire Council is committed to serving the community through effective customer engagement, reliable information management, and continuous improvement.
This role contributes to the efficient handling of customer correspondence and the integrity of Council’s records to support day-to-day service delivery.
About The Role
As a Customer Information Management Officer, you will help ensure customer information is managed accurately and efficiently. You will respond to customer enquiries and process incoming correspondence by scanning, classifying, and registering records so they can be accessed and used in support of Council’s Customer Strategy.
Key Responsibilities:
The responsibilities of this position include:
- Respond to customer enquiries in a professional and timely manner, directing requests appropriately where required.
- Process incoming correspondence by scanning, classification, and registration to ensure records are accurate, searchable, and maintained.
- Use an Electronic Records & Document Management System to capture electronic and physical records in line with established procedures.
- Maintain data quality by applying correct classification and ensuring records are stored consistently.
Who We're Looking For
You will bring demonstrated records management experience and an understanding of how to create, classify, and maintain both physical and electronic records. You will be comfortable working with an Electronic Records & Document Management System and have attention to detail when handling customer correspondence.
- Demonstrated experience working in a records management environment.
- Demonstrated understanding of records management practises, including the creation, classification, and maintenance of physical and electronic records.
- Experience using an Electronic Records & Document Management System for the capture of electronic and physical records.
- Experience in the classification of records.
Join our Team and Grow with Us!
If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council!
- Apply by uploading a cover letter and your resume outlining why we are a great fit!
- Get your application in by 11.59pm: Sunday 1 November 2026
- Interview date: Interviews will be facilitated within 2 weeks of the closing date
- Package: $67,397 - $71,439 (full-time equivalent) gross p.a. plus 12% superannuation.
- Hours of work: Temporary Part-Time. Working 21 hours (3 days) per week on a Monday, Tuesday and Thursday. Opportunity expected to be available for up to 12 months.
- To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.
Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and will also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.
Reach out to Lauren McDonald, Team Leader Customer Service Operations lmcdonald@ssc.nsw.gov.au for any job specific enquiries.
Alison Wady, Talent Acquisition Business Partner awady@ssc.nsw.gov.au can assist with any recruitment related enquiries.
Click on the link to check out the Position Description
Council is a Child Safe Organisation and is committed to ensuring the NSW Government’s Child Safe Standards are incorporated in our procedures, practices, programs, and events.
Sutherland Shire Council values the skills and attributes Veterans can bring to our Council. We understand that transitioning to roles outside of Defence can feel challenging. If you're unsure where to begin or would appreciate guidance throughout the application process, please don't hesitate to contact us.
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About Sutherland Shire Council
Sutherland Shire is a unique area in greater Sydney. Boasting iconic beaches, stunning coastline, vibrant town centers, and incredible national parks. All just 26 km from the CBD. As one of the largest Councils in NSW, we're home to a growing and connected community of more than 230,000 people.
Watch the video to hear from our people about the wide range of projects we're delivering for our community.
It's a great time to join our team and do work that matters.
Privacy Acknowledgement
Sutherland Shire Council collects personal information from applicants as part of its recruitment and selection processes. This information may include your name, contact details, employment history, qualifications, skills, referee details, screening information, interview notes and any other information you provide in support of your application.
Council collects this information for the purpose of assessing your suitability for employment, administering the recruitment process, communicating with you about your application, conducting pre-employment checks, verifying information provided by you, meeting legal and governance obligations, and maintaining recruitment and employment records.
Your personal information may be used by Council employees, panel members, hiring managers, Human Resources staff and other authorised persons involved in the recruitment process. Council may also disclose relevant personal information to third parties where reasonably necessary for recruitment-related purposes, including referees, pre-employment screening providers, medical assessment providers, background checking providers, recruitment system providers, or where required or authorised by law.
If you do not provide the information requested, Council may be unable to properly assess or progress your application.
Council will manage personal information in accordance with the Privacy and Personal Information Protection Act 1998 (NSW), applicable privacy requirements, Council’s Privacy Management Plan and relevant records management obligations.
By submitting an application for employment with Council, you acknowledge and agree that Council may collect, use, store and disclose your personal information for the purposes outlined in this notice and for related recruitment, employment, governance and legal purposes.
You also declare that the information provided in your application is true, accurate and complete to the best of your knowledge, and acknowledge that providing false or misleading information may result in your application being withdrawn from consideration or, if employed, may result in action being taken by Council.
- Yes I agree to the privacy statement*
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.