Customer Service Manager VIC/TAS
- Lead, motivate and develop the established customer service teams across Victoria and Tasmania, driving customer excellence and daily performance.
- Coordinate with customers, operations and internal stakeholders to ensure orders are actioned accurately and on time, and maintain customer data, pricing and purchase orders.
- Manage customer escalations and feedback while collaborating with national counterparts on communications and continuous improvement.
We've been proudly bringing joy to tables and smiles to faces with the delicious food we've been crafting for over 100 years.
A large part of our strong growth and success is because we're always looking for new ways to do things and thinking about how we can create a better, more sustainable future world together.
Our success as an industry leader in providing deliciously good food means we can continue to invest in our future as we work towards becoming Australia and New Zealand's first choice for poultry.
Your opportunity to join our team.
A rare opportunity now exists for a Customer Service Manager to join our national customer service team here at Inghams.
Based at Inghams Primary Processing Facility at Somerville, you will be one of five Customer Service Managers across Australia. A truly integral role that is the conduit between our Customers and Operations. Your teams in Vic & Tas are established. All we need is you! A dedicated, experienced Customer Service Manager focussed on driving excellence with our customers at the forefront of every decision.
Collaboration is key, and regular national calls with your counterparts across AUS will continue to drive customer excellence and continuous improvement here at Inghams.
Enjoy a hybrid working arrangement with two days WFH. Main site office is based at Somerville VIC, with travel required to Tasmania when required.
What you’ll do:
- Engage, lead, motivate, and develop your team through effective people management strategies whilst driving customer excellence.
- Work cross functionally with different internal stakeholders to deliver communications and outcomes
- Drive daily performance of the Customer Service Team. Ensuring customer orders are actioned in a timely and accurate manner with operations.
- Maintain Customer data including pricing and purchase orders.
- Handle any customer escalations and feedback management
What you’ll bring:
- Previous management experience within a Customer Service setting is highly advantageous.
- Relevant experience in food manufacturing/short shelf life products or FMCG would be advantageous
- Exceptional customer service skills
- Proficiency in MS Office Suite, particularly Outlook, Excel, Word, PowerPoint, and MS Teams
- Experience working in fast-paced environments
- Strong communication and presentation skills with the ability to think outside the box
- Excellent time management skills and the ability to meet tight deadlines
- Ability to collaborate effectively with a national team
What we’ll offer you:
- On-the-job training and support to set you up for success
- Access to Fitness Passport that gives you affordable access to gyms, pools and fitness facilities nationwide
- Employee benefits including product discounts and travel discounts
- Genuine opportunities to develop your career, supported by our performance and succession programs.
- The health, safety, and wellbeing of our people is our highest priority
- ASX-listed company with operations across Australia and New Zealand
We’re looking for people who are curious, caring, courageous and committed to join us. People who want to contribute their best work every single day and continue delivering delicious food that’s… Always Good.
Inghams values diverse experiences. If your skills align with some but not all of the listed requirements, we encourage you to still apply and explore the opportunity to join our team.
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