Customer Service / Showroom Consultant
- Provide face-to-face and telephone customer service, responding to enquiries and helping customers find suitable solutions.
- Support showroom operations, maintain customer information in CRM systems and work with the branch team.
- Work full time Monday to Friday, 8:30am–4:30pm, in Wollongong or Fairy Meadow.
Your new company
Join an established organisation in their Wollongong branch, working in a customer-focused showroom environment. This is a great opportunity for someone who enjoys helping people, building rapport and being part of a supportive team.
Your new role
As a Customer Service / Showroom Consultant, you'll be one of the first points of contact for customers, providing friendly and professional service while helping with enquiries and day-to-day showroom needs.
The perfect mix of customer service, retail and administration, ideal for someone who loves people but also enjoys keeping things organised behind the scenes.
Your responsibilities will include:
- Providing face-to-face and over-the-phone customer service
- Assisting customers with enquiries and finding the right solutions for their needs
- Using internal systems and CRM platforms to manage customer information
- Supporting the day-to-day running of the showroom
- Building positive relationships with customers
- Working closely with the broader branch team
This is a Monday to Friday role, 8:30am to 4:30pm, with an ASAP start.
What you'll need to succeed
We're looking for someone with a great attitude who genuinely enjoys working with people. You'll ideally have:
- Strong customer service and communication skills
- Retail or showroom experience
- Confidence learning and using CRM systems and other technology
- A proactive, resilient approach and willingness to get stuck in
- The ability to build rapport with a wide range of customers
- A positive attitude and willingness to learn
You don't need to come from the exact industry. If you're great with customers, quick to pick up new systems and have the right attitude, we'd love to hear from you.
What you'll get in return
- $60,000 + super
- Internal incentive scheme
- Monday to Friday, 8:30am to 4:30pm
- No weekend work
- Wollongong or Fairy Meadow location
- ASAP start
- Full-time opportunity, with flexibility to consider a job-share arrangement
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to courtney.ham@hays.com.au, or call Courtney Ham on 02 8763 5632.
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