Customer Success Manager New
- Key point of contact for customers coordinating jobs
- Prepare quotes and manage customer enquiries
- Support the team with administration and problem solving
My client is a small, hands-on packaging company with a team looking for someone who can keep customer jobs moving. This role combines customer service, quoting and production coordination. You’ll support the team across the day-to-day work and have the opportunity to take on more responsibility as the business grows.
What’s on offer
- A varied role where you’ll work closely with customers, suppliers and the internal team.
- The chance to make a real contribution in a small business.
- Room for the position to grow as you learn the business and take ownership of more work.
- Salary based on experience.
About the role
You’ll be a key point of contact for customers while coordinating the practical steps needed to get their jobs quoted, scheduled and delivered. Some days will be busy, so you’ll need to be comfortable switching between customer enquiries, job details and production priorities.
Your work will include:
- Responding to customer enquiries and keeping clients informed.
- Preparing quotes and following up on job requirements.
- Creating accurate job bags and checking specifications before work proceeds.
- Coordinating jobs through the business and tracking deadlines.
- Managing outsourced work and following up with suppliers.
- Supporting the wider team with customer service, administration and day-to-day problem solving.
- Picking up issues early and helping keep jobs on track.
About you
You’ll have experience in print at a minimum, ideally in a customer service, internal account management, traffic or production coordination role. Packaging experience would be useful but isn’t essential.
You’ll understand the importance of accurate job details, clear communication and following work through to completion. You can manage several jobs at once, stay organised when priorities change and are happy to roll up your sleeves to get the essential work done.
Please call 0489 077 681 for a confidential chat or apply online.
Consultant
Tim Hargreaves
Victorian Sales Manager
tim@jpsrecruit.com.au
https://www.linkedin.com/in/tim-hargreaves-38125323/
Reference number: 1625104
Profession:SalesInternal Account Manager
Company: JPS Recruitment
Date posted: 29th Sep, 2026
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.