Team Leader - Home Assessing
- Lead a team of Home Assessors in managing residential property claims.
- Drive performance and ensure quality customer outcomes.
- Provide technical guidance and support for complex claims.
Team Leader - Home Assessing
- Sydney | Full-time
- Leading national insurer | Property claims focus
- Leading a team of field-based Home Assessors
- TEC $112,000 - $133,000 Inclusive of Super + Bonus
MAYDAY is proud to be partnering with a leading national insurance organisation to recruit a Team Leader - Home Assessing . This is an exciting leadership opportunity for an experienced Home Assessor, Building Supervisor, Estimator or Insurance Leader looking to take the next step within a high-performing property claims environment.
Managing a team of Home Assessors, you will play a key role in driving performance, developing capability and ensuring quality customer outcomes across a portfolio of residential property claims.
About the Role
In this role, you'll be responsible for leading a team of Home Assessors while ensuring claims are managed efficiently, accurately and in line with business expectations.
You'll be responsible for:
- Providing day-to-day leadership, coaching and support to a team of Home Assessors
- Driving team performance across service, quality and customer outcomes
- Monitoring workloads, productivity, claim lifecycle performance and SLAs
- Providing technical guidance on complex building and property claims
- Managing escalations and supporting the resolution of complex customer matters
- Identifying opportunities for process improvement and operational efficiencies
- Building strong relationships with internal stakeholders, repair partners and suppliers
- Supporting recruitment, onboarding and ongoing capability development within the team
About You
You'll be an experienced people leader with a strong technical understanding of residential property claims, building repairs or insurance assessing.
You'll have:
- Previous leadership experience within claims, assessing, construction or insurance
- Experience within Home Assessing, Insurance Building, Estimating, Restoration or Property Claims
- Strong understanding of residential building practices and repair methodologies
- Ability to coach, mentor and develop high-performing teams
- Strong stakeholder management and communication skills
- Experience managing performance, quality and operational outcomes
- A customer-first mindset with the ability to balance service and commercial outcomes
- Strong organisational skills and the ability to manage competing priorities
Why This Role?
- Leadership opportunity within a leading national insurer
- Influence and develop a high-performing Home Assessing team
- Hybrid and flexible working arrangements
- Strong career progression and development opportunities
- Supportive and collaborative leadership team
- Opportunity to make a genuine impact across a growing property claims business
Apply Today!
If you're looking to combine your technical property claims background with your passion for leadership, we'd love to hear from you.
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