Catering Customer Service Attendant - Healesville Sanctuary
- Join the Healesville Sanctuary Catering team as a Customer Service Attendant.
- Provide excellent customer service in a fast-paced environment.
- Handle food and beverage counter service and basic food preparation.
- Join Healesville Sanctuary Catering team
- Multiple Casual positions available
- Salary $37.04 per hour plus loading for weekend shifts
- Availability to work across a 7 day week, including school holiday periods
Zoos Victoria operates four landmark zoos, Healesville Sanctuary, Kyabram Fauna Park, Melbourne Zoo and Werribee Open Range Zoo. Victoria's zoos are made up of passionate, energetic and driven employees committed to fighting wildlife extinction. Every person, from the extensive range of disciplines, plays an important role in helping the organisation realise its vision to become a world leading zoo-based conservation organisation.
At Healesville Sanctuary, the food and beverage team are dedicated to enhancing the visitor experience by offering fast, fun, and affordable dining options that does not sacrifice quality. We source locally grown and sustainable ingredients that reflect the changing rhythms of the land whenever possible. Our mission is to foster a deeper appreciation of the environment and its rich cultural history, while supporting the Sanctuary's conservation efforts through a thriving, ethical and sustainable catering experience.
This role is based at Healesville Sanctuary in the heart of the Yarra Valley. Our Catering Customer Service Attendants are the face of the Catering team and be responsible for all front of house services. We are seeking Customer Service superstars that enjoy working in a fast paced team environment across our catering outlets and function room.
The ideal candidate will have the following:
- Friendly and approachable, with a natural ability to provide excellent customer service.
- Experience providing food and beverage counter service and basic food preparation (desirable).
- Basic food preparation and food handling skills.
- A high level of commitment to Occupational Health and Safety (OH&S) standards.
- The ability to answer customer queries professionally.
- Experience using POS systems and handling cash.
- The ability to work independently and as part of a team.
- A Food Handling Certificate (highly desirable).
- A Responsible Service of Alcohol (RSA) certificate (highly desirable).
- Availability to work across a seven-day roster, including public holidays and Victorian school holidays.
Barista training will be provided.
For more information on this role, please refer to the position description available below.
Please submit a maximum two page cover letter, and a resume by clicking on the 'Apply' link below.
If you have any questions about this role, please contact Sally Coyle - Catering Manager at scoyle@zoo.org.au
Applications close Monday at 5:00 PM 2nd November 2026.
At Zoos Victoria we value diversity, celebrate difference and work to be inclusive in everything we do. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, people with disability and people from the LGBTIQA+ community. In addition, Zoos Victoria will provide reasonable adjustments for individuals with disability, illness or injury. If you require adjustments at any stage of the recruitment process, please advise via hrhelpdesk@zoo.org.au or visit https://www.zoo.org.au/about-us/careers/inclusion-and-diversity/ for more information.
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