Change and Communication Manager

Change & Communications Manager

Talenza is partnering with a purpose-led, member-based organisation to find a Change & Communications Manager to support a pipeline of small-to-medium change initiatives across both technology and business process.

This is a hands-on contract role where you'll work closely with senior leaders, take ownership of change impact and comms, and help lift adoption across members and internal stakeholders.

You'll lead end-to-end change and communications across several concurrent initiatives, including:

• Change impact & readiness

  • Run impact assessments and translate findings into practical change plans
  • Support business case inputs tied to member outcomes / satisfaction
  • Define how change success is measured (including feedback loops)

• Member + stakeholder communications

  • Create and deliver comms plans across internal teams and external member audiences
  • Draft clear, pragmatic comms for exec stakeholders (briefs, updates, board-ready summaries)

• Project examples in-flight / coming up

  • Member satisfaction tooling: helping shape how feedback is collected and used
  • Advocacy register uplift: moving from spreadsheet-based tracking to a structured system, improving categorisation, reporting, and automated board reporting
  • Member identity platform change: supporting a migration from one identity solution to another, including member-facing comms and change support
  • EDM / email platform improvements
  • Early-stage AI initiatives (member enhancements/assistants) as part of an emerging "AI lab" style roadmap

• Proven experience delivering both Change Management and Change Communications (you can do the plan and the writing)
• Track record supporting system implementations and the people-side of process change
• Strong stakeholder capability - confident working directly with execs
• Ability to keep things lightweight and effective on smaller projects (not "big-program only")
• Practical, outcomes-led approach with a strong cultural fit and collaborative style

• Experience in member-based, education, health, or purpose-led organisations
• Exposure to identity/access change impacts, comms to external audiences, and/or digital member experience work
• Interest or experience supporting early AI-enabled change (adoption, comms, guardrails)

If you're a hands-on Change & Comms specialist who thrives in smaller, exec-facing initiatives, apply now or reach out to Talenza for a confidential discussion.