APS4 Practice Officer

Federal Government opportunity in the Hobart CBD, with full-time hours.

Your new company

Hays Business Support are currently seeking an APS4 Practice Officer for a Federal Government agency that delivers specialised mental health and wellbeing services to veterans, Australian Defence Force personnel and their families. This is a meaningful opportunity to contribute to services that support the veteran community while working within a professional and collaborative clinical environment.

Your new role

Based in Hobart, you will support the delivery of high-quality mental health and wellbeing services as part of a multidisciplinary regional team. As an APS4 Practice Officer, you will provide frontline customer service alongside operational and administrative support across the organisation's clinical service delivery functions.

Your responsibilities will include providing front-of-house support and acting as the first escalation point for enquiries from clients, contracted health providers and external stakeholders. You will coordinate client referrals, manage correspondence and information across referral platforms and client management systems, and assist with the administrative requirements for group programs and mental health literacy workshops.

You will also support junior service support staff through task allocation, priority setting and the identification of training needs. Other duties will include assisting with employee and provider inductions, processing invoices, reconciling payments, tracking expenditure and coordinating property, asset, IT and travel requirements. You will also support quality assurance, compliance, audit and operational reporting activities.

What you'll need to succeed

To be successful in this role, you will have demonstrated experience supporting business operations and service delivery within a health service, government or similarly regulated environment. You will be comfortable managing a diverse and high-volume workload while maintaining accurate records, service documentation and client information. Strong written and verbal communication skills will also be important.

In addition, you will be able to:

• Deliver high-quality frontline customer service to clients, providers and stakeholders
• Coordinate referrals, correspondence and information across multiple systems
• Provide administrative support, including data entry, record keeping and workflow management
• Support and guide junior employees through task allocation and priority setting
• Assist with procurement documentation, invoices, reconciliations and expenditure tracking
• Coordinate office resources, property, assets, IT and travel requirements
• Contribute to quality assurance, compliance, audits and operational reporting
• Build positive relationships while working respectfully with veterans and their families

No formal qualifications are required. Applicants must currently hold, or be able to obtain, a Working with Vulnerable People registration or Working with Children Check before commencing in the position.

As this is a Federal Government job, all applicants must be Australian citizens. The successful applicant will also be required to obtain and maintain a Baseline security clearance.

What you'll get in return

You'll receive a competitive hourly rate, ongoing learning and development opportunities, and the chance to work in a supportive environment while making a genuine difference to veterans and their families.

What you need to do now

If this sounds like the right role for you, click apply now and attach your updated resume, or contact Anna Korkmaz on 6108 5555 or anna.korkmaz@hays.com.au.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.