Senior Administration Assistant

Senior Administration Assistant | Wisteria Grove Retirement Village

Join a welcoming retirement village community where you can make a meaningful difference every day. We're looking for an experienced and proactive Senior Administration Assistant to play a pivotal role in supporting the smooth operation of Wisteria Grove Retirement Village and delivering outstanding service to our residents.

Full-time | Monday to Friday

The Opportunity

Reporting to the Village Manager, you'll be a trusted member of the leadership team, providing high-level administrative, financial and operational support to ensure the village runs efficiently and professionally.

This is a varied role where no two days are the same. You'll build strong relationships with residents, families, contractors and stakeholders while helping create a safe, vibrant and well-managed community that residents are proud to call home.

When required, you'll also have the opportunity to step into the role of Acting Village Manager, providing valuable leadership support during periods of leave and expanding your professional skills and experience.

Key Responsibilities

• Coordinate invoice processing and support village financial administration
• Prepare and receipt revenue in line with established financial procedures
• Assist with resident billing, banking processes and financial record keeping
• Respond to resident enquiries and provide exceptional customer service
• Manage complaints professionally and ensure timely follow-up and resolution
• Support resident activities, community events and village communications
• Coordinate emergency alarm responses in accordance with village procedures
• Liaise with contractors, suppliers and service providers
• Assist with sales administration and resident transition processes
• Identify and report workplace health and safety risks and hazards
• Support the completion of WHS action plans and compliance activities
• Provide acting leadership support when the Village Manager is absent

About You

To be successful in this role, you'll be an organised, confident and customer-focused professional who enjoys building positive relationships and takes pride in delivering high-quality work.

You will bring:

• Previous experience in a senior administration or similar role
• Strong organisational skills and exceptional attention to detail
• Advanced Microsoft Office skills and confidence using database systems
• Experience with financial administration, invoicing and reconciliations
• Excellent verbal and written communication skills
• The ability to manage competing priorities and meet deadlines
• A professional and empathetic approach when supporting residents
• Experience building strong relationships with a broad range of stakeholders
• A proactive approach to problem solving and continuous improvement

Essential Requirements

• Current National Police Check (or willingness to obtain)
• Current First Aid and CPR Certificate (or willingness to obtain)
• Ability to successfully complete a pre-employment medical, including drug and alcohol testing

Our benefits

• The wellbeing of all RetireAustralia team members is our priority and we regularly run initiatives such as safety training, wellness challenges, mental health awareness programs and a free annual flu vaccination program.
• We have a dedicated learning and development team, who have received industry recognition for their training and development programs which assist team members to achieve their personal and professional development goals while working at RetireAustralia.
• RetireAustralia offers a free and confidential Employee Assistance Program to all employees and their family members to assist with work-related and personal issues.

Who we are

RetireAustralia is a leading private owner, operator and developer of retirement villages with a focus on creating thriving communities where older Australians live the life they choose in their own homes.

Across our villages in New South Wales, Queensland and South Australia we are revolutionising retirement living through our continuum of care model and range of accommodation options that integrate independent living with Support At Home services and on-site higher acuity care facilities. We are also building the future of retirement living, expanding several existing communities and developing new purpose-built communities in areas with high demand for quality senior living.

With customers at the centre, a wonderful culture and an ambitious growth strategy in a sector experiencing rapid expansion and diversification, RetireAustralia is an employer of choice for individuals who want to make their mark.

 If you are looking for the opportunity to develop a long-term career and contribute to the success of RetireAustralia and the satisfaction of our residents, please ‘apply’ now.

Applications will be considered as they are received, and interviews will be arranged accordingly.

This is an on-site position