Office & Customer Service Assistant
- Provide customer service and support via email and phone.
- Process orders, invoices, and manage inventory.
- Assist with general office administration and marketing activities.
Job description
We are looking for a reliable, organised and customer-focused Office & Customer Service Assistant as part of continued growth of our client's operations in Belrose, Sydney.
About the Role
This is a varied role suited to someone who enjoys working with customers, processing orders and keeping day-to-day office operations running smoothly. You’ll work across customer service, administration, order processing, inventory and warehouse support, with the opportunity to develop your product and technical knowledge.
Your responsibilities will include:
- Responding to customer enquiries via email and telephone
- Processing customer orders, invoices and quotations
- Providing customer support and following up enquiries
- Identifying parts and products and assisting with enquiries
- Tracking orders and coordinating deliveries
- Managing warranty claims and related administration
- Supporting stock control and inventory management
- Assisting with general office administration and purchasing
- Coordinating travel bookings including flights, accommodation and car hire
- Maintaining office, kitchen and warehouse supplies
- Assisting with social media and marketing activities
- Supporting events, exhibitions and trade shows
About You
Experience in an industrial, engineering, manufacturing, electrical or technical environment would be highly regarded, but we’re equally interested in people with strong customer service and administration skills who are keen to learn.
We’re looking for someone who is:
- Experienced in customer service, administration or order processing
- Confident communicating with customers by phone and email
- Highly organised with strong attention to detail
- Comfortable managing multiple tasks and priorities
- A positive, reliable and team-oriented person
- Willing to learn technical products and processes
- Comfortable working across both office and warehouse environments
- Able to work independently while contributing to a wider team
The following would be advantageous:
- SAP or ERP experience
- Industrial, engineering, manufacturing or technical product experience
A forklift licence is preferred but not essential. The successful candidate will be supported to obtain a licence, if required.
What’s on offer?
- $75,000 – $80,000 + Superannuation, depending on experience
- Full-time, permanent position
- On-site parking
- Flexible start/finish times
- Long-term career development opportunities
If you’re an organised and customer-focused professional looking for a role where no two days are exactly the same, we’d like to hear from you.
Please note that applications will only be considered from candidates with the appropriate approval to work in Australia; no visa or sponsorship is available for this role.
For a confidential discussion about this role, please feel free to contact Sam Silva - Senior Consultant at AustCorp Executive
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