Receptionist

About the Role

The Receptionist is an important role responsible for providing front of house support services to staff and onsite contractors.

Work amongst an energetic team, working both collaboratively & independently across three sites.

You will have a passion for customer service, have an excellent communication style with a ‘Can do” attitude. Your daily focus will be to provide telephone, face to face and onsite support to users regarding meeting room bookings and set up and overseeing facility issues for the North Lakes offices (Central, Links and Cornerstone) of Auto & General.

Position Accountabilities

• Professionally greet and assist all visitors, maintaining a polished corporate image at all times
• Manage incoming calls and emails promptly and efficiently
• Coordinate meeting room bookings, set-up, and catering for meetings and function
• Complete opening and closing checklists for each shift
• Liaise confidently with corporate clients, staff at all levels, and members of the public
• Work closely with the Head of Site to support ad hoc tasks and events
• Monitor and manage visitor and staff security swipe passes daily
• Keep reception clean, organised, and professionally presented
• Order and maintain kitchen supplies, stationery, and catering stock across all three sites
• Identify and escalate potential compliance or operational risks
• Champion Company policies, procedures, and a culture of risk awareness
• Work closely with Head of Site with various ad hoc tasks and events.

What experience you’ll bring;

? 2+ years’ experience in a customer facing role.

? Excellent communication skills in both written and verbal.

? Good time management and ability to prioritise tasks.

? Sound analytical and problem-solving skills.

? Ability to manage multiple requests simultaneously and prioritise issues.

? Strong customer service focus.

? Confident in navigating computer systems, including Microsoft Office and Google apps (Preferred).

The benefits of working at A&G

? Location –This role is based at our North Lakes office.

? Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.

? Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.

? Grow with us - we’ve got learning and professional development opportunities to suit everyone.

? Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.

? Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.

? Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.

? Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

About the Role

The Receptionist is an important role responsible for providing front of house support services to staff and onsite contractors.

Work amongst an energetic team, working both collaboratively & independently across three sites.

You will have a passion for customer service, have an excellent communication style with a ‘Can do” attitude. Your daily focus will be to provide telephone, face to face and onsite support to users regarding meeting room bookings and set up and overseeing facility issues for the North Lakes offices (Central, Links and Cornerstone) of Auto & General.

Position Accountabilities

• Professionally greet and assist all visitors, maintaining a polished corporate image at all times
• Manage incoming calls and emails promptly and efficiently
• Coordinate meeting room bookings, set-up, and catering for meetings and function
• Complete opening and closing checklists for each shift
• Liaise confidently with corporate clients, staff at all levels, and members of the public
• Work closely with the Head of Site to support ad hoc tasks and events
• Monitor and manage visitor and staff security swipe passes daily
• Keep reception clean, organised, and professionally presented
• Order and maintain kitchen supplies, stationery, and catering stock across all three sites
• Identify and escalate potential compliance or operational risks
• Champion Company policies, procedures, and a culture of risk awareness
• Work closely with Head of Site with various ad hoc tasks and events.

What experience you’ll bring;

? 2+ years’ experience in a customer facing role.

? Excellent communication skills in both written and verbal.

? Good time management and ability to prioritise tasks.

? Sound analytical and problem-solving skills.

? Ability to manage multiple requests simultaneously and prioritise issues.

? Strong customer service focus.

? Confident in navigating computer systems, including Microsoft Office and Google apps (Preferred).

The benefits of working at A&G

? Location –This role is based at our North Lakes office.

? Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.

? Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.

? Grow with us - we’ve got learning and professional development opportunities to suit everyone.

? Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.

? Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.

? Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.

? Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.