Customer Service Representative
- Respond to customer enquiries, resolve complaints and provide timely updates by phone and email.
- Process orders and coordinate credits, claims, returns and related customer administration using ERP/CRM systems.
- Work with Sales, Accounts Receivable, Supply Chain and Technical Support teams to deliver effective customer service.
Job Reference
4045588
Industry
Client and Sales Administration
Job Type
Permanent / Full Time
Salary
$71500
Location
Sydney
Customer Service Representative
Rydalmere, NSW | Full-time | $78,000 + Superannuation
We've partnered with a global leader in electrical solutions and electrification to recruit three Customer Service Representatives. We're looking for people who enjoy helping customers, finding solutions and delivering a great customer experience.
About the Role
Based in our client's Rydalmere office and reporting to the Customer Service Manager, you'll be a key point of contact for customers, providing reliable support and ensuring enquiries are handled efficiently. You'll manage customer requests, resolve issues, process orders and collaborate with teams across the Pacific region (Australia and New Zealand) to deliver a seamless customer experience.
Your responsibilities will cover phone support, order coordination, complaint management and maintaining accurate ERP/CRM records. You'll work closely with internal teams across Sales, Accounts Receivable, Supply Chain and Technical Support, developing a strong understanding of the products and services offered.
This is a great opportunity to build a solid foundation for a long-term career, with plenty of scope to learn, develop and grow alongside experienced industry professionals.
Hours and Location
- Full-time, onsite position based in Rydalmere, NSW
- Monday to Friday, 9am – 5pm
- Free onsite parking available
Key Responsibilities
- Act as the first point of contact for customers, responding to enquiries about products, pricing, orders and general support while maintaining a high level of service.
- Manage the end-to-end order process, ensuring orders are entered accurately into the ERP system and processed efficiently.
- Coordinate customer follow-ups, prepare order status reports and provide timely updates via phone and email.
- Handle customer complaints and concerns professionally, resolving issues where possible and escalating more complex matters when required.
- Assist with administrative and coordination activities, including credits, claims, returns, picking slips and maintaining accurate customer records.
About You
- Previous experience in Customer Service or a similar position, ideally within a technical, trade, industrial or specialist product environment.
- Strong communication skills with a friendly, confident and professional approach.
- Good problem-solving skills and the ability to handle customer concerns with patience and empathy.
- High attention to detail and accuracy when entering and managing information.
- Ability to work in a fast-paced environment, prioritise competing tasks and stay organised.
- Experience using ERP and CRM systems, with strong SAP and Microsoft Dynamics exposure.
What's On Offer
- up to $78,000 + Superannuation.
- Free onsite parking.
- Opportunity to join a globally recognised organisation known for quality and technical excellence.
- Comprehensive onboarding and training to support your success.
- Collaborative and supportive team environment with opportunities for professional development.
- Be part of an evolving industry focused on electrification and smart technology.
The Process
To ensure the right fit for both you and our client, the recruitment process will include an interview with us, an interview with the client, reference checks, eligibility to work in Australia checks, and behavioural testing.
Apply now with your current CV, or reach out for a confidential discussion.
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