Business Support Officer
- Coordinate client intake and onboarding activities.
- Provide high-quality administration and business support to the Behaviour Support team.
- Manage office logistics and ensure smooth operations.
Are you an organised administrator who thrives on variety, loves creating exceptional client experiences, and enjoys being the person who keeps everything running smoothly?
We're looking for a Business Support Officer to join our growing Behaviour Support team. In this highly valued role, you'll be at the heart of our operations, coordinating client intake and onboarding, supporting clinicians and stakeholders, managing office logistics, and ensuring our teams have everything they need to deliver outstanding services from our Eight Mile Plains office.
From welcoming new clients and preparing service agreements through to coordinating travel, events and office operations, no two days are the same. If you're proactive, customer-focused and enjoy balancing administration, stakeholder engagement and office coordination, we'd love to hear from you.
What You'll Do
- Coordinate client intake, onboarding and service commencement activities
- Prepare Service Agreements, Schedules of Support and onboarding documentation
- Support clients, families, Support Coordinators and stakeholders with enquiries
- Provide high-quality administration and business support to the Behaviour Support team
- Manage reception, correspondence, records and office operations across multiple sites
- Coordinate travel, meetings, workshops and team events
- Maintain accurate reporting, databases and administrative systems
- Identify opportunities to improve processes and enhance client and team experiences
Why Join Us?
- Maximise your take-home pay with up to $15,900 tax-free plus $2,650 for meals and entertainment through salary packaging
- Access exclusive discounts on shopping, dining, travel and everyday expenses
- Enjoy a supportive team culture with ongoing training and development
- Build your career within a growing national organisation
- Access confidential wellbeing support through our Employee Assistance Program
- Work in a role that combines client service, administration, office coordination and continuous improvement
What You'll Bring
- Previous experience in administration, office coordination, client services, onboarding or business support
- Exceptional organisational skills and the ability to manage competing priorities
- Strong customer service and stakeholder engagement skills
- Excellent written and verbal communication
- Confidence working with Microsoft Office and administration systems
- A proactive approach with strong problem-solving abilities
- The ability to maintain confidentiality and professionalism
- Experience within disability, health, community services or the NDIS will be highly regarded
Essential Requirements
- Qualification in Business Administration, Administration Support or equivalent experience
- Current NDIS Worker Screening Clearance or willingness to obtain
- Current Working with Children Check (Blue Card) or willingness to obtain
- Australian working rights – with no working restrictions
Love a well-organised inbox, a smooth onboarding process and being the person who keeps everything on track? Apply now. We'll be reviewing applications as they arrive, so don't let this opportunity get filed away by someone else first. Charissa.foster@vertaview.org.au
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.