APS4 ADMINISTRATION OFFICER
- Support clinical operations within a mental health and wellbeing service environment.
- Manage frontline telephony, appointment management, and client records.
- Assist with the implementation of a new Case Management System.
05th June, 2026
Indigeco is recruiting an APS4 Administration Officer for our Commonwealth Government client. This role will support clinical operations within a mental health and wellbeing service environment, including frontline telephony, appointment management, online enquiries, client records and administrative support. The role will also assist with the implementation of a new Case Management System, making strong IT skills and adaptability essential.
ABOUT THE COMPANY
Our client is a Commonwealth Government agency delivering important care, support and wellbeing services to the Australian community. This is an opportunity to work in a purpose driven environment where professionalism, confidentiality and strong client service are essential.
YOUR RESPONSIBILITIES
- Respond to enquiries from external providers and clients relating to access, technical and administrative matters
- Undertake frontline telephony duties and manage initial client and stakeholder contact in a professional and supportive manner
- Provide administrative support across service delivery streams, including data entry, records management and updating client consent forms
- Work across multiple ICT systems to manage client information and support service delivery requirements
- Complete overflow administrative tasks and support team priorities in line with KPIs and performance expectations
- Participate in scheduled learning, development and coaching activities to support continuous improvement
YOUR REQUIREMENTS
- Australian citizenship and ability to obtain and maintain a Baseline security clearance
- Ability to obtain a Working with Vulnerable People registration or Working with Children Check
- Previous experience in administration, customer service, clinical administration, shared services or frontline support
- Strong IT skills with the ability to learn new systems quickly and work across multiple platforms
- Strong interpersonal skills and the ability to communicate professionally with clients, providers and internal teams
- Experience using Salesforce systems will be highly regarded
ABOUT YOUR PERKS
- Opportunity to work within a Commonwealth Government environment
- 6 month contract with an hourly pay rate upto $58.53 + Super
- Meaningful role supporting mental health and wellbeing service delivery
- Regular coaching and formal learning and development support
- Gain experience supporting the implementation of a new Case Management System
- Work within a collaborative multidisciplinary environment
HOW TO APPLY
If you are an experienced administration professional with strong IT skills, client service experience and the ability to work in a sensitive service delivery environment, we would love to hear from you.
Apply now and a consultant from Indigeco will be in touch.
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