Contracts Administration
- Manage the administration of cleaning contracts across multiple sites.
- Monitor service quality and client satisfaction, and follow up on feedback.
- Provide hands-on cleaning support when required.
Contract Administrator
J&A Hackett Melbourne VIC
Hours
40 hours per week
Pay
$40 per hour + super
(approx. $83,200 per year)
Applications close
Friday, 6 November 2026
About us
J&A Hackett is an established Melbourne cleaning company providing reliable, high-quality cleaning services to commercial offices and residential clients across Melbourne. We're known for attention to detail, consistent service and long-term client relationships. As our business grows, we're looking for a capable Contract Administrator to join our team.
The role
In this role of 40 hours per week, you'll manage the administration of our cleaning contracts across multiple office and residential sites. Because we're a hands-on team, you'll also help with cleaning when needed, such as covering staff absences, doing one-off or deep cleans, or supporting new client start-ups.
Key responsibilities
•Administer client cleaning contracts, including set-up, renewals, variations and scope changes
•Maintain contract registers, site specifications, cleaning schedules and records
•Monitor service quality and client satisfaction, and follow up on feedback and complaints
•Carry out site inspections and quality audits, and keep inspection reports
•Prepare quotes and invoices, reconcile timesheets and track contract budgets
•Keep WHS documents, insurances and site inductions up to date
•Liaise with office managers, homeowners, property managers, suppliers and cleaning staff
•Order and track cleaning supplies and equipment
•Provide hands-on cleaning when required
Essential requirements
•Experience in contract administration or a similar administrative role, ideally in cleaning, facilities or property services
•Strong attention to detail and good organisational skills
•Clear written and verbal communication, and confidence dealing with clients
•Proficiency in Microsoft Office, particularly Excel and Word
•Your own reliable transport and a current driver's licence, as the role involves regular travel between client sites across Melbourne
•Willingness and availability to do hands-on cleaning as and when required, including some early mornings, evenings or weekends
•A current National Police Check, or willingness to obtain one
Desirable
•Knowledge of WHS requirements in the cleaning industry
•A qualification in business, administration or a related field
Close
Send your resume and a short cover letter explaining how you meet the requirements. Applications close Friday, 6 November 2026.
J&A Hackett is an equal opportunity employer.
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.