Director, Concessions CARE Program

Department of Human Services
Job reference: 857785
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone

Role Highlights

• Exciting opportunity to work within the SA Government Public Sector
• Work in a modern and dynamic environment
• Diverse and inclusive culture

Here at the Department of Human Services (DHS), we strive to deliver modern programs, services and policy that strengthen communities and enable South Australians to actively participate in community life. With people at the heart of what we do and a commitment to child safety, ageing well and supporting people with disability, we work to increase inclusion, independence and decision-making, and help our communities when it matters most.

About the Business

Our Finance, Digital and Customer Support Division oversees the department's budget and financial compliance responsibilities, its infrastructure and assets portfolio, as well as procurement and quality assurance functions, digital, data and technology and screening and financial transformation programs. They provide support and strategic advice across the department regarding a range of DHS goals, systems and processes. 

Role Details

About the Role

The Director, Concessions CARE Program is a pivotal executive leadership position within the Department of Human Services.

Reporting to the Director, Concessions and Interpreting Services, you will establish and lead a major reform program focused on redesigning how concession services are delivered across South Australia.

This role provides strategic leadership for the design, implementation and successful delivery of the Concessions CARE Program, including oversight of a significant technology-enabled transformation supporting ConcessionsSA.

Working closely with senior executives across government, industry partners, contractors and technology vendors, you will drive program outcomes that deliver lasting improvements for customers, service delivery and operational effectiveness.

Scope and Impact

• Establish and lead the Concessions CARE Program, setting strategic direction, governance, accountabilities and delivery frameworks.
• Lead a complex hybrid workforce comprising government employees, contractors, vendors and subject matter experts.
• Deliver program outcomes on time and within budget while managing risks and minimising operational disruption.
• Drive business transformation through agile delivery approaches, customer-centred design and the effective use of emerging technologies.
• Build and maintain strategic relationships with senior executives across State and Commonwealth Government agencies and external partners.
• Oversee significant financial, physical and human resources, ensuring strong governance, performance and value for money.
• Manage the performance of contractors and third-party vendors to achieve agreed outcomes and service standards.
• Ensure compliance with legislative requirements and SA Government ICT, privacy and security standards.
• Design and implement a sustainable future-state operating model, ensuring capability, expertise and support arrangements are in place for ongoing service delivery.

What You'll Bring

• Significant experience leading large-scale business and technology transformation programs.
• Proven ability to influence senior stakeholders across government and external organisations.
• Strong commercial, governance and risk management capability.
• Experience leading multidisciplinary teams in complex environments.
• A track record of delivering strategic outcomes through collaboration, innovation and customer focus.

Why join us

• Lead one of DHS's most significant business and technology transformation initiatives, delivering lasting improvements for customers and communities across South Australia.
• Work with influential leaders across State and Commonwealth Government, collaborating with senior executives, key contractors, and industry partners to deliver significant outcomes. 
  • Make a strategic impact by providing high-level advice and building strong stakeholder partnerships that shape policy, decision-making, and program success.

To Apply You Must Have

• Full working rights in Australia.
• Ability to obtain a National Police Check and any other required screening.

Special Conditions

National Police Check required.
Some out of hours work may be required.
Some interstate and intrastate travel may be required.

Essential Qualifications

Incumbent should hold a bachelor's degree in business administration, Project Management, Information Technology or related discipline or relevant experience.

Role Status: Term up 31/12/2029

Salary Range: $161,537 to $372,779 (SAES1)

Enquiries: Olga Aoukar, 0409 699 978 Email: Olga.Aoukar@sa.gov.au

Diversity And Inclusion

DHS is committed to making our services and workplaces safe and inclusive for all people and ensuring the full diversity of the communities we serve are represented in our workforce, including Aboriginal and Torres Strait Islander people, people with disability and/or neurodivergence, young people, older people, culturally and linguistically diverse people, LGBTIQA+ and gender diverse people.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require assistance with this process, please contact us at dhsrecruitment@sa.gov.au and a member of the team will get back to you.

The South Australian public sector promotes diversity and flexible ways of working, including part time. Applicants are encouraged to discuss flexible working arrangements for this role.

Aboriginal and Torres Strait Islander people are encouraged to apply. We also celebrate the many strengths and skills people with disability and/or neurodivergent people bring to our workplace and acknowledge our role in ensuring a supportive work environment for people with disability and/or neurodivergent people to thrive in.

Applications close: 16/09/2026 11:30 PM

Attachments:
- Candidate Pack - Program Director Screening Transformation SAES1.pdf
- Role Description - Director Concessions Care Program - SAES1.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.