CUSTOMER SERVICE COORDINATOR
- Assist with customer service and property management tasks.
- Operate the front desk reception area and conduct room inspections.
- Liaise with third parties regarding building facilities management.
29th September, 2026
We are seeking a Customer Service Coordinator to assist with customer service, property management tasks, administration and assisting with the leasing of our student apartments at our UniLodge - Wodonga Institute of TAFE.
This role is a unique mix of front office reception, property management, and customer service and will give you a great opportunity to learn new skills in a supported learning environment.
About the Role
- Operate the day-to-day front desk reception area
- Assist with the ongoing property management of our student apartments
- Conduct room inspections & provide general administration support
- Assist residents with enquiries related to their residency, studies, general needs and overall well-being
- Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
- Be an active member of the emergency response team during shift times
About You
- A focus on service and quality with the passion to deliver outstanding experiences
- Customer service experience in the accommodation industry
- Experience in a University Environment (highly regarded)
- Experience with Star Rez Property Management System (highly regarded)
- Be culturally aware and understanding of different cultures
- National Police Check & Working with Children’s check (required)
About UniLodge
UniLodge is the leading provider of student accommodation in Australia and New Zealand and is currently in an exciting growth cycle. With a growing portfolio of over 105 properties, encompassing over 31,000+ managed beds, it’s a very exciting time to join the UniLodge team!
Our Benefits and Culture
Our culture is built on trust and engagement and we go the extra mile to make your career at UniLodge as rewarding as possible.
- A diverse culture that is friendly, fun and collaborative
- Acknowledgement, rewards and benefits
- A multicultural & diverse environment
- Development and career advancement opportunities
- Benefits: On the Spot rewards, Annual Company awards, Long-Tenure leave, Well-Being Programs, Employee Assistance Program, Emerging Leader Program and more!
How to Apply
Apply with your CV and a 1-page cover letter. While we take a look at your application, we encourage you to get to know us a little better through our website and various social media channels.
UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. Candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to preventing gender-based violence in the workplace.
UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.
We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.
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