Client Services Officer
- Provide high-quality customer service and administrative support.
- Respond to customer enquiries and process service requests.
- Liaise with internal teams and external stakeholders.
Client Service Officer job | Adelaide | $48.60 p/h | 6-month contract | Hybrid work
Client Service Officer (APS3)
Your new companyAn established Federal Government organisation is seeking multiple Client Service Officers to support the delivery of essential services to Australians. Working within a busy and collaborative team, you will provide high-quality customer service and administrative support in a professional environment.
Your new roleAs a Client Service Officer, you will be responsible for delivering exceptional service to customers, stakeholders and service providers. Key responsibilities include:
- Responding to customer enquiries via phone and other communication channels
- Processing service requests and administrative transactions in line with policies and procedures
- Maintaining accurate records and customer data
- Preparing routine correspondence and documentation
- Assessing eligibility and escalating complex matters where required
- Liaising with internal teams and external stakeholders to support service delivery
- Contributing to continuous improvement initiatives and team objectives
This is a full-time contract opportunity with an initial 6-month term and potential extension options.
What you'll need to succeed
- Previous experience in customer service, contact centres, administration or government environments
- Strong verbal and written communication skills
- Excellent attention to detail and data entry accuracy
- The ability to manage competing priorities and work within established procedures
- A collaborative and professional approach to customer interactions
- Australian citizenship and the ability to obtain and maintain a Baseline Security Clearance
What you'll get in return
- Attractive APS3 equivalent hourly rate of $48.60 per hour
- Opportunity to gain valuable Federal Government experience
- Comprehensive training and onboarding provided
- Potential hybrid working arrangements following training
- Supportive team environment with ongoing development opportunities
- Potential contract extensions
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Millie now on 08 7221 4196.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#3015516
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