Office administrator
- Coordinate service technicians and manage client enquiries
- Maintain accurate records and process service reports
- Provide general administration support in a busy office environment
HVAC Service Coordinator / Administrator Caringbah
Join a well-established trades business with a long-standing team, excellent clients and a supportive office environment.
We are looking for an experienced administrator / all-rounder/ service coordinator to join a well-established HVAC business with a long-standing team, excellent clients and a supportive office environment.
We are looking for an experienced Service Coordinator / Administrator to join the team in Caringbah. This role offers flexibility around hours if you have school hours to accommodate etc.
This is a varied role suited to someone who enjoys coordinating technicians, speaking with customers and keeping a busy service department organised.
The Role Working closely with the Service and Operations team, your responsibilities will include:
- Answering incoming calls and responding to client enquiries
- Booking maintenance jobs and service calls
- Scheduling and coordinating service technicians
- Liaising with customers and technicians via phone, email and text
- Processing service and maintenance reports, quotes and invoices
- Sending appointment reminders and following up outstanding tasks
- Maintaining accurate records within Simpro
- Sourcing and ordering spare parts and disposable filters
- Updating Simpro catalogues and databases
- Assisting with OH&S administration and safety records
- General administration and office support
- Ordering stationery and assisting with occasional post office duties
About You We are looking for someone who has:
- Previous administration, scheduling or service coordination experience
- Experience within HVAC, electrical, plumbing or another trade/service-based business would be advantageous but we are open.
- Strong customer service and communication skills
- Confidence coordinating field-based technicians
- Strong organisation skills and the ability to manage changing priorities
- Good computer and data-entry skills
- Previous Simpro or something similiar would be highly regarded
What's On Offer
- Flexible working hours around the standard 8:00am–4:00pm- this can be flexible- we can also work around school hours if this helps!
- Experienced, long-standing office team to support and mentor you
- Regular salary reviews
- Christmas bonuses
- Free gym membership for you and your partner
- Long-term career development opportunities
- Established business with a high-quality client base
If you have experience supporting a busy trade or service team and are looking for a stable, long-term opportunity with a great team, we'd love to hear from you.
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